- Report: #626456
Complaint Review: KOOL TELECOMLTD KOOLTEL AMERICA MTH OAN SERVICESINC - Internet
Reported By:
robertr2 -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
KOOL TELECOMLTD KOOLTEL AMERICA MTH OAN SERVICESINC
11301 W. Olympic Blvd. #314 90064 Internet, United States of America
Phone:
1 888 898-0850
Web:
http://www.kooltelamerica.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
KOOL TELECOM,LTD, KOOLTEL AMERICA MTH, OAN SERVICES,INC KOOL TELECOM,LTD-KOOLTEL AMERICA MTH This company charged me on my ATT bill. I have no idea why. They appear to be some long distance carrier but I do not use long distance service. How they got my number I do not know. I just have to sa Internet
Report Attachments
This company charged me on my ATT bill. I have no idea why.
They appear to be some long distance carrier but I do not use long distance service.
How they got my number I do not know. I just have to say watch out.
3 Updates & Rebuttals
Carolyn
New York,New York,
United States of America
Same thing happened to me...and thousands of other people :(
#2Consumer Suggestion
Fri, February 25, 2011
When fraudulent charges appeared on my local phone bill from third party "outside providers" for services I'd never ordered, I contacted my phone company. Verizon offered to block all outside providers from my personal account but said they were required by the FCC to allow outside providers to bill their services through Verizon. This dates back to when the FCC deregulated telecommunications and forced larger companies to bill for smaller companies in an attempt to level the plaing field and prevent monopolies. Instead, it opened the door to widespread fraud by these third-party providers. Typically, I pay the phone bill without looking at the details unless it is way out of line with my usual monthly bill -- this bill was only about $45 more than usual, and I would have just paid it except the words "outside providers" happened to catch my eye and I got curious. How many oblivious customers have been similarly scammed and don't know it?
Unfortuntely, companies like Verizon are powerless to stop these crooks unless individual customers call to have their accounts blocked. I would advise everyone out there to do this but scrutinize your phone bill anyway for such fraudulent charges
robertr2
San Diego,California,
United States of America
Why?
#3Author of original report
Tue, August 03, 2010
I have tried contacting you. Email and phone.
ATT already contacted me the next day and said the charges were questionable. They gave me credit. No questions. No hassle. No money for you.
Also for other ATT users you have to contact ATT them directly to put a block from third party billers. If they do not know your name or have your credit card number they should not be able to charge you.
Victoria director of customer service
los Angeles,California,
U.S.A.
Please contact us for assistance
#4UPDATE Employee
Mon, August 02, 2010
Unfortunately the information provided on this report is not sufficient for us to assist you; however KoolTelAmerica takes this matters very seriously and the satisfaction of our customers is very important to us.
I can assure you that if you contact our Customer Care Team, this will be resolved.
Regards
Corporate Customer Service
KoolTel America
Email: [email protected] Toll-free phone: (888) 898-0850
