I had watch kratom in bulk from Kratom crazy and received a bag it looks like sand. I had previously purchased the same thing a couple months prior and received actual kratom. Did you bag was literally like sand. It did not look or feel like Kratom at all. I was very upset at the situation. I tried to contact the company several times and they refused to reply to any of them. They promise 100% guarantee and they lied. I still have the bag of Kratom. Or so-called kratom. It has been about two or three months without any response from them. I am not one to complain about anything but this upset me very much. And they lied on their advertisements.