Complaint Review: Kristal Auto Mall - Brooklyn New York

I took my car to Kristal Auto for an engine tune-up. I received a call from a service worker, david, who implied that a diagnostic could not be performed because my battery had died and that I needed to replace it at a cost of $180.00. I had no previous problems with my battery and questioned the validity of the claim. In the same conversation I was told that I needed to replace a defective solenoid and that my left engine mount was broken. Mind you, no test had been done due to the alleged dead battery. The worker, David ramoutar, told me that my old battery was removed from the car and that a full load charge was administered for over an hour. He reported that the battery died again as soon as it was placed back into my car. I authorized the replacement but informed him I wanted my old battery back to have it trested myself. He assured me I would receive the alleged dead battery. When I went to retrieve my car 2 days later I was told the battery had been placed in my trunk. I opened the trunk in the repair shop and observed immediately that it was not my battery. The worker david declared that it was and actually had the gall to say, "We were wondering why you had a Nissan battery in your car." My car is a 2008 Cadillac CTS.

The mechanic was summoned and he sheepishly grinned and said that it was the battery he had removed from my car. In exasperation I paid my bill which totalled more than $1100.00 (tune-up quote was $565.00). When I arrived home I noticed the time on my clock to have a 15 minute gap from the correct time. It was actually 5:30 pm, however; my clock indicated it was 5:15 pm. I surmise that the 15 minutes is the time it took to remove my perfectly good battery and replace it with the new battery I did not need. The following day I engaged the worker, David Ramoutar, in a phone conversation where he again implied that my old battery was removed from the car and given a full load charge and that the charge was unsuccessful. I then confronted him with the 15 minute time gap and asked him to explain why the clock indicates my car was without power for only 15 minutes and he reported to me that the battery was removed for over an hour. David Ramoutar went mute. I asked the name of the service department manager and the name of the manager of Kristal Auto Mall. I was given the names of Anthony and Robert. He did not seem to know their last names. He told me he could be of no more service and hung up. I called back and another female worker questioned why I wanted the names of the managers. She also did not reply to my request. I would like to add that photos were taken of the battery that had been placed in my trunk inside the repair shop, and the phone conversation I made with David was recorded.  I was clearly RIPPED OFF.