A Liu
250 Broadway,#2Consumer Comment
Fri, July 10, 2009
The following describes our encounter with NH Krystal Cancun on September 2008. Upon arriving at Cancun airport we were greeted near the airport exit by DIEGO CARBALLO SANDOVAL. He offered us free tickets in exchange to attend a free breakfast. When we asked if this was for a time share, he said no, it was not. At the hotel, their salesman ERIC GUERRERO offered to sell us membership to their Krystal International Vacation Club (KIVC). When we asked again if this was a time share, he said no, it was not, it was a vacation club and something better. After breakfast, he showed us his program and he offered us 13 Power Weeks and 17 K-Plus Weeks at Krystal, HE GUARANTEED that we could rent those weeks for $700 USD per week. Then, he made offers like: (A) He described this as a good investment opportunity because we could get all our initial payment back and more within 3 years. (B) He said also there were no annual maintenance fees and we would only pay when we use our weeks. (C) We could rent a room at all the expensive hotels in the R.C.I. book for just $399USD per week for up to 6 people. (D) We can sell my friends time share in Las Vegas for a good market value and the proceeds from that would repay our money back for the purchase of the KIVC membership. When we asked again if the rental money is guaranteed, their salesman ERIC GUERRERO said it was GUARANTEED. He said that their partner Regal Rentals and Resales would be able to list and rent out our weeks with no problem. It was too good to be true, so we decided to sign the paperwork. To our dismay, all the benefits their salesman Eric Guerrero said we would get with the KIVC membership were turning out to be untrue. We called Krystal to complain, the Quality Assurance manager RAY RUBIO took our call, he denied the existence of any such promises and he was rude to us. We felt completely betrayed and worry constantly that the sensitive information we gave them during the purchase of the membership would be abused, we were DECEIVED and LIED TO with their DECEITFUL SALES PRACTICES and MISLEADING INFORMATION. Here's a helpful website for those who are thinking to get close to Krystal Cancun: www.nhkrystalfraud.com aliu.
Jan and drew
Waunakee,#3Author of original report
Sat, May 02, 2009
We have worked with Krystal International Vacation Club over the last months and have resolved our complaint with this company. We have come to an agreement with Krystal Hotel International Vacation Club and are no longer pursuing any actions against them.
Jan and drew
Waunakee,#4Author of original report
Fri, May 01, 2009
After working with the personnel at Krystal International Vacation Club over the last few months concerning our complaint we were able to come to an agreement with Krystal International Vacation Club and we are satisfied with how everything has been handled. We no longer have a complaint with Krystal International Vacation Club or Krystal Cancun.
Jan and drew
Waunakee,#5Author of original report
Wed, April 29, 2009
This complaint has been resolved.