Complaint Review: Kuni Honda on Arapahoe - Centennial Colorado

I have spoken to Rena Marson, your Guest Relations person and received the email below from Brent

McMillen, your used car sales manager. They were not able to satisfy me.

I bought the 2002 Chrysler Town and Country after seeing multiple advertisements for this retail vehicle.

I brought cash to your dealership to purchase the vehicle. The vehicle's condition on the lot was

atrocious. The van was full of garbage from the previous owner, such as dirty bandages, suckers stuck to

the carpeting, children's dirty socks, dozens of food wrappers and a half-full diet coke still in the

cupholder. It had been on the lot for 52 days at that point. The car would not start. Finally' it started and

ran for a few minutes before quitting again in the lot. It would not start again. I was told that the service

record indicated it needed a battery and a starter. "Anything else wrong with it?", I asked. "No.", replied

Phil Tumis, a novice car salesman.

I got my own estimate to replace the battery , starter and tow the vehicle off your lot and have it

sanitized and cleaned. Approx. $1,000.

I offered approximately $1,000 less than your retail offer. I paid $3500 in cash at the closing table with

your Finance Mgr., Bernie Alonso. I was presented a bill of sale with a complete and legal disclosure of

the actual mileage. This was satisfactory, so I signed the bill of sale, all of the AS-IS paperwork and towed

the vehicle to a repair garage.

The mechanic replaced the battery and starter. I had the vehicle sanitized and cleaned. I fixed the

windshield. I then found out the rear differential gears were all damaged and would require more than I

paid for the vehicle to repair. I also realized the airbag problem light stays on and the alarm goes off

every time the vehicle is locked.

Then, shock of all shocks, I receive a phone call from your dealership. Specifically, Bernie Alonso asking

me to sign a new bill of sale with no odometer disclosure on the vehicle. There is no way I would have

bought a retail vehicle from a reputable high volume dealership without this critical consumer protection

step. He is effectively asking me to change the contractual agreement to purchase this vehicle.

After finding this out, I began to read the Colorado Motor Vehicle statutes and I now believe this

vehicle was advertised to me illegally. Specifically, I believe the advertising is in conflict with

Regulation 12-6-118 (3) (k), Rules 1, 10 and 11. which states:

Advertising shall be construed to be misleading or inaccurate in the following particulars:

Rule 1. Advertising a motor vehicle which is not in operable condition unless specifically

disclosed.

Rule 10. Advertising sales prices for used motor vehicles which claim or imply a specific

savings or discount without clearly and accurately documenting the basis for the savings or

discount.

Rule 11. Advertising the word "wholesale" in connection with the retail offering of motor

vehicles.

Below, please find links to just two of the ads I believe to be illegal, based on the above statute. There

are many more. These ads were published within 3 days before my purchase and were the ads I relied on

to come to your dealership to do commerce.

http://denver.craigslist.org/ctd/4147873458.html

http://denver.craigslist.org/ctd/4151792080.html

I also believe your dealership has not delivered my title to me within the required 30 days because of a

deceptive paperwork mishap which is the basis of an attempt to inappropriately and unilaterally change

the material provisions of our original contract to purchase this vehicle. I do not agree to change the

original deal to purchase this vehicle without any odometer disclosure certification attached to the bill of

sale.

The GM and his entire staff have put me off for weeks now and refuse to rectify this problem.  Do not even consider doing business with such a disreputable dealership.  Lies, more lies and illegal tactics.  There are better places to spend your money.  No Integrity whatsoever.