- Report: #1335935
Complaint Review: Kwik Kar Lube - Plano Texas
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Kwik Kar Lube
10101 Custer Rd Plano, 75025 Texas, USA
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Kwik Kar Lube Charges for a mistake in diagnosis Plano Texas
$ you can, Avoid this location at all cost
Brought my wife's car on Saturday and they told me the diagnosis cost $90 and hour plus labor and parts etc.. They misdiagnosed my problem initially, and just told me about it at the end of the day.. So basically I wouldn't get the car back until Monday. Then on Monday, I speak to someone on the phone in the morning and was told that I would be charged for one hour of diagnosis, plus labor for reprogramming my original nissan key. Later in that day I come to pick up the car and I am told that I am getting charged 3 hrs of diagnosis, because it took them longer to get to the real root cause. Why am I getting charged for their mistake in diagnosis... Plus they charged me $150 for reprogramming the key which is even more than what the Nissan dealership charges... I couldn't leave the car there again as my wife badly needed it for the next day, and it was toward the end of the day already so I just paid and took it, otherwise I would have left it there and go back to talk to a manager the following day... One thing for sure, never again they will see me there as a customer !!!
