- Report: #417708
Complaint Review: L Hostels - New York New York
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L Hostels
159 West 118th Street New York, 10026-1807 New York, U.S.A.
Phone:
212-2223103
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L Hostels Customer Service & Managerial Disaster New York New York
On 9/24/08 my friend and I were grossly mistreated by the manager "Olaf" of Security for L Hostels (there is only one, yet it refers to itself in the plural). Friend and I had legitimately re-checked into a room of said institution, only to have our room barged into at 3am by this employee who came unannounced and unidentified, demanding to see our papers. We had and showed our receipt, but protested his brusque treatment of us who had been guests of L Hostels for the passed week. He initially even refused to identify himself, but later proudly declared himself L Hostels' "Olaf, Manager of Security," then menacingly added, "I go into every room in this place, at any time, whenever I want! And I may come back to this room at any time tonight!" This was factually the second time L Hostels' employees came unannounced and unidentified to our room, the first one surreptitiously, however.
Turns out that the reservationist who took my payment did not think (nor ask) to add me to the reservation, leading the reception to think me a "stow-away." Technical error, friend and I understanding thereof, but still disapproving of the unnecessarily combative treatment by Management, so a complaint letter was sent on 1/6/09 to L Hostels' general manager Tim Westwig after trying several times to contact him by telephone, always to be told by switchboard staff that he was out or busy. The letter contained my contact information, but Westwig ignored it for three weeks.
When finally I called him (and got through this time), he literally answered, "What do you want!?" When I was seeking redress along the lines of merely an official apology and assurance that L Hostels would take measures to prevent these confrontational situations, Westwig alluded to his defamation of me as a fellow professional in the accommodations industry. He alluded to future lawsuits against me. Getting personal, he said that I was "nobody" to be messing with "him." Thus I discovered that L Hostels' employees' menacing and disdainful attitude towards customers comes from the top downwards.
To reiterate, redress in the form of official apology from General Management is sought, but based on feedback already received, it is hardly expected. At this time no idemnification is sought but to defray any legal fees incurred.
Daniel
Jackson Heights, New York
U.S.A.
Turns out that the reservationist who took my payment did not think (nor ask) to add me to the reservation, leading the reception to think me a "stow-away." Technical error, friend and I understanding thereof, but still disapproving of the unnecessarily combative treatment by Management, so a complaint letter was sent on 1/6/09 to L Hostels' general manager Tim Westwig after trying several times to contact him by telephone, always to be told by switchboard staff that he was out or busy. The letter contained my contact information, but Westwig ignored it for three weeks.
When finally I called him (and got through this time), he literally answered, "What do you want!?" When I was seeking redress along the lines of merely an official apology and assurance that L Hostels would take measures to prevent these confrontational situations, Westwig alluded to his defamation of me as a fellow professional in the accommodations industry. He alluded to future lawsuits against me. Getting personal, he said that I was "nobody" to be messing with "him." Thus I discovered that L Hostels' employees' menacing and disdainful attitude towards customers comes from the top downwards.
To reiterate, redress in the form of official apology from General Management is sought, but based on feedback already received, it is hardly expected. At this time no idemnification is sought but to defray any legal fees incurred.
Daniel
Jackson Heights, New York
U.S.A.
