- Report: #311157
Complaint Review: LA Car Wrap LACarWrap.com - Van Nuys California
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Author Confirmed
Why?
LA Car Wrap LACarWrap.com
8105 Orion Ave Van Nuys, 91406 California, U.S.A.
Phone:
818-9896260
Web:
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LA Car Wrap, LACarWrap.com Automobile - Car Graphics - Car Wrap - Graphic Services Van Nuys California
LACarWrap.com, owner Mark, will make promises, quote you specific amounts to perform services, and tremendously increase the price once the vehical is in his possesion. This is not rocket scientist stuff. Onece the vehicals are in his possesion, he has got you.
They are master rip off artists.
If you price check around you will find that he is blatently ripping you off.
I would reccomend some serious price comparison before you do any business with this slick outfit.
San fernando valley auto business dealer
Sherman Oaks, California
U.S.A.
They are master rip off artists.
If you price check around you will find that he is blatently ripping you off.
I would reccomend some serious price comparison before you do any business with this slick outfit.
San fernando valley auto business dealer
Sherman Oaks, California
U.S.A.
3 Updates & Rebuttals
San fernando valley auto business
Sherman Oaks,California,
U.S.A.
Standing Strong on "They will rip you off"
#2Author of original report
Wed, November 11, 2009
To answer, and rebut.
LACarWrap.com was given the vehical year, and artwork in advance.
We approved the proof, and size, that was sent to us.
Car was brought in. We re told to come by at 5:00 PM on a Thursdat, as vehical would be ready. When we arrived, it was not ready. The art had not even been printed out yet. We waited for an hour and a half. When it was completed, we were startled to find out that the employees had put another companies artwork on our car, and not ours.
We were told this was in error, to please come back Friday at 5:00 PM. We did so. Again, we waited for almost 2 hours, with no other jobs in process, artwork still not printed out yet. When we were presented with our company car, again, a gross error. The size was not nearly the size of the approved artwork. We waited an additonal hour for them to remove, and re-do to the correct size.
Mark, and his partner, were making every excuse in the book, and kept saying we will take care of it. When we went to pay, they raised the price significantyl, and said dont worry it is a "trade price" very fair ...in his slick tounge way of doing business. "If you find that the price is not fair, please sir, call me, and we will adjust and take care of this for you".
We did go to (2) local car wrap houses for quotes, as we had 2 more exact vehicals, with the same graphics. They were significantly less, and laughed at us. Saying ....well look at the company you were dealing with. Slick, one time tricksters.
We attempted to contact LACarWrap in a polite way on several occasions, and they would not respond, or would pretend it was not them by speaking in a foreign language, as if we had an incorrect phone number.
We probably overpaid by around 100%. We learned our lesson.
I would highly suggest you get references, and check your pricing before doing any transactions with them.
Mayling
Los Angeles,California,
USA
LACarWrap.com
#3REBUTTAL Owner of company
Wed, November 11, 2009
LACarWrap.com, The Owner of the company was not Mark, He was just a sales person. Any how, The Company is under new management now. And I just want to express how upsetting it is to run into this type of comments. I really care about my clients, thats why I am taking the time to correct this problem. Mark is no longer with the company, since April 2009. Anyone can verify that by just calling the number and asking for him. We are no longer in Van Nuys. Our mission is to keep costumer satisfied, and do a good service, I can not say that this incident didn't happen the way it has been reported because Mark is not longer here to tell his side of the story. The only few ways that this could happened is if the costumer shows up with a car different than he was quoted on. and even in that case If I am asked I can make exceptions on the change of price.
Well like is been said, Is not rocket Science, if I see a car that is totally different tan what was quoted, and price changes, customer will be advised to approve the new price, before we even start working on the car. Lets put it this way, if we work on the car without approval of new price. then How's on How's hands? I as the costumer would deny paying for the whole job.
It seems to me like this is more a Personal matter, just by the way this report was written. But everyone deserves the benefit of the doubt.
One Last thing. I as the Owner of the company, encourage anyone who sees these post come forward and give my company a chance to prove this person wrong. And I will give a $500 discount on the quoted price to anyone who mention this post.
LACarWrap, Los Angeles California
Owner of the Company
Robin
Burbank,California,
U.S.A.
Very vague complaint
#4Consumer Comment
Sat, March 28, 2009
Your complaint is so vague it is worthless. What did they charge you? What was the compared price and with whom? There is no substance to what you wrote.
