- Report: #1029769
Complaint Review: LA Fitness San Diego - San Diego California
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Author Confirmed
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LA Fitness San Diego
4984 SHAWLINE ST San Diego, 92111 California, U.S.A.
Phone:
858-292-8810
Web:
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Business Rating:
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LA Fitness San Diego Unable to cancell rebill memberships easily, no corporate phone #'s or customer service San Diego California
I attempted to cancel my memberships for me and my wife and was told I would need to download a form off their website. Once getting to the page with the form, it was protected with a username/password request. I called to get my username and password and they advised I would have to contact corporate to set it up and they would call me. I never got the call.
I called a week later, was told to do the same thing and after finally they were able to patch me through to someone that said they would take care of it and the memberships would be cancelled.
I had to wait 2 months because of my contract and at that time noticed only 1 account was cancelled. Now I am calling them, they refuse to credit my credit card, but said they would cancel the other membership. Stating I will not pay for any additional billings and that I want a refund, they said they will have someone call me from corporate next week.
What lousy customer service. I couldn't even speak to a manager at the location because 'she stepped out'.
This company has the worst billing tactics. It is really amazing!
I hope this gets resolved easily, but I am sure I will have to refuse the charges from my credit card...
Big pain!
Bryan
San Diego, California
U.S.A.
I called a week later, was told to do the same thing and after finally they were able to patch me through to someone that said they would take care of it and the memberships would be cancelled.
I had to wait 2 months because of my contract and at that time noticed only 1 account was cancelled. Now I am calling them, they refuse to credit my credit card, but said they would cancel the other membership. Stating I will not pay for any additional billings and that I want a refund, they said they will have someone call me from corporate next week.
What lousy customer service. I couldn't even speak to a manager at the location because 'she stepped out'.
This company has the worst billing tactics. It is really amazing!
I hope this gets resolved easily, but I am sure I will have to refuse the charges from my credit card...
Big pain!
Bryan
San Diego, California
U.S.A.
1 Updates & Rebuttals
Shawangunk
Middletown,New York,
U.S.A.
How to cancel your LA Fitness membership
#2Consumer Comment
Sat, May 12, 2007
1- Go to the LA Fitness website. 2- Establish a user name and password to log onto the site. (You can do this yourself instantly -- there is NO need for a phone call from corporate so I'm not sure what you're talking about there. 3- Go to the Member Services link and download the cancellation form. 4- Fill the form out and mail it in. 5- Keep in mind you need to give a full 30 days notice before the cancellation goes into effect. During this 30 days, you can still use the fitness facilities. 6- READ YOUR CONTRACT. The cancellation procedure is very clearly spelled out for you. There is no need for them to publish a "corporate number" or any such thing because cancellation is to be done in writing only.
