- Report: #868939
Complaint Review: LA Fitness - Easton Pennsylvania
Reported By:
Harry -
Ogdensburg, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LA Fitness
340 South 25th Street Easton, 18042 Pennsylvania, United States of America
Phone:
4845414020
Web:
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LA Fitness Commits Fraud by Deceiving Customers, and Gives NO REFUNDS when They're CAUGHT! Easton, Pennsylvania
Report Attachments
On 12/30/2011, I purchased a membership at this location near my girlfriend's home in Easton, PA. On the morning of 12/31/2011 we decided to end our relationship. At that time I packed all my belongings and headed to the LA Fitness in Easton. I spoke with the salesman who sold me the membership and explained that I wanted to reverse the transaction being that I was leaving PA and moving back home to NJ. The salesman understood the situation and agreed to reverse the transaction. I surrendered my LA Fitness ID card to him and he entered the refund into the computer and explained I would receive an email confirmation. I left thinking my membership had been refunded to my credit card. Upon checking my statement, I realized that it had not been canceled and that to date I have been charged $275. I contacted LA Fitness and they would not process a refund without documentation. The salesman provided no documentation. LA Fitness also explained that the salesman had been terminated for not meeting sales quotas and he could not be contacted. It is not my fault that the salesman inadequately performed his job and failed to process the refund correctly. It is also furthermore not my fault the salesperson was terminated and this should have no bearing on the situation at hand. LA Fitness also confirmed that I had never checked into the gym once during the so called "membership period". I should be given a full refund for being charged for services not rendered and unauthorized charges.
Resolution Sought: LA Fitness should issue a full refund.
Date Problem Started: 12/31/2011 Date of Transaction: 12/31/2011 Amount in Dispute: $275.00
Complaint Type: Refund/Exchange Issues
Product or Service: Gym membership sold by Chris.
Resolution Sought: LA Fitness should issue a full refund.
Date Problem Started: 12/31/2011 Date of Transaction: 12/31/2011 Amount in Dispute: $275.00
Complaint Type: Refund/Exchange Issues
Product or Service: Gym membership sold by Chris.
4 Updates & Rebuttals
SOAPLATES
Ogdensburg,New Jersey,
United States of America
SOLVED
#2Author of original report
Fri, April 20, 2012
The BBB contacted LA Fitness on my behalf and LA Fitness has agreed to refund me.
Righteous1
gg,Pennsylvania,
USA
one assumes
#3Consumer Comment
Mon, April 16, 2012
I get that you are upset with the employee for not following thru with the cancelation per your request. Its still up to you though to get it in writing when they do cancel. So In a sense they do need to reverse your charges once you provide them with the cancelation form that was completed when you returned your membership card. Again, I have not cancelled anything that was contracted without getting it in writing. Perhaps that is the issue. Written proof more often wins when contracted obligations are terminated. Not sure this legally falls in the fraud category. You may want to check with a lawyer on that based on your states definition.
SOAPLATES
Ogdensburg,New Jersey,
United States of America
Response to "too cute"
#4Author of original report
Mon, April 16, 2012
Obviously you did not read the report carefully enough.. That is not the issue. When I entered an asked for a refund, the saleman assured me that the transaction was refunded and took back my ID card which allowed me entry into the facility.. The saleman mislead me into believing the refund occured.. This is border line fraud.. It is not my fault that the salesman did not perform his job correctly and failed to process the refund as he said.. And if the terms of the agreement prevented such a refund then this should have been explained to me.. Think if this werent the technological age and thigs weren't done through computers this error wouldnt have occured.. The fact that the employee was fired and that he didnt hit the right buttons is working against me here.. By requesting a refund and receiving verbal confirmation that a refund occured from the charging party I deauthorized all charges. Therefore all the charges I received were unathorized.
Righteous1
gg,Pennsylvania,
USA
too cute!!
#5General Comment
Mon, April 16, 2012
Really??? You sign up willingly, give your credit info and more then likely agreed to a YEAR membership. So Go check out your "CONTRACT" and process for terminating. 99% of consumers like to live in the mythical world that because they didnt use the service they should be fully refunded!! Well as politely as I can say...you are WRONG! I don't use my ambulance membership yet each year I sign up for it just in case. Each year I get auto insurance yet I do not make claims on it. So guess what??? You just don't get a free ride and then pull the rug out. Follow the "WRITTEN" procedure for cancellation. You may have to pay a penalty for early cancellation fee, but at least just like how you ridden yourself of a gal, you can rid yourself of this financial obligation. And do it in writing. certified mail....it cheaper then the 275$ that is compounding.
