- Report: #659556
Complaint Review: Lacrosse Technology - LaCrosse Wisconsin
-
Author Not Confirmed
Why?
Lacrosse Technology
2809 Losey Blvd. S. LaCrosse, 54601 Wisconsin, United States of America
Phone:
608-782-1610
Web:
www.lacrossetechnology.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lacrosse Technology Warranty... NOT!! LaCrosse, Wisconsin
The problem is with the WS-2810 Weather Station. The
wind sensor went out in July of 2010. I received a RMA number from
Lacrosse Technology and was instructed to return the item within 10 days
of receiving said RMA number. I returned the item and was told that I
would be receiving a replacement system. I called back in August,
September and October and was told that the replacement system was on
"backorder" and no estimated ship date was available.
I called again in mid-October and was told that the item would ship in "Late October" and would be called with a ship update. I called today (8 Nov 2010) to see what the status was and the item is "still on backorder". I asked why my replacement was on backorder when at least 20 were available in my local Costco store for sale at $79 each. I was given the usual "I don't know" answer and requested to speak to a supervisor. I was told that a "supervisor wasn't available" and that I would be called back ASAP.
I called again in mid-October and was told that the item would ship in "Late October" and would be called with a ship update. I called today (8 Nov 2010) to see what the status was and the item is "still on backorder". I asked why my replacement was on backorder when at least 20 were available in my local Costco store for sale at $79 each. I was given the usual "I don't know" answer and requested to speak to a supervisor. I was told that a "supervisor wasn't available" and that I would be called back ASAP.
