- Report: #429185
Complaint Review: Lady Fitness Of America - Oklahoma City Oklahoma
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Lady Fitness Of America
12331 N Rockwell Ave Oklahoma City, 73145 Oklahoma, U.S.A.
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Lady Fitness Of America Unethical payment & contract practices Oklahoma City Oklahoma
I completed my 3 year contract with Lady Fitness. If I had to do it again, I would NOT. I've been there when it opened and times when it closed, yet I've never seen sweat or spit wiped off the machines....and they smell that way. Be sure to bring your own wet wipes. The ladies working there spent all their time on the internet or texting on their phones when they could have been cleaning.
When the machines break down, it could be months and sometimes a year before they are fixed. And still there are machines that are so LOUD and squeaky, people are staring at you. It's more embarrassing if there is a class going on. So I attended another gym the last year and the hours and cleanliness are worlds apart. My expiration date on my contract was 1/2009 and I called this Lady Fitness center to ensure that my contract was cancelled.
In Feb, another payment was taken from my checking account. I called the payment center: ABC Financials and while they put me on hold for 10 minutes and pretended to research my account, they told me they had no information from Lady Fitness for cancellation. Now I have to fax cancellation confirmation to them plus I do not get my money back even though they can prove I have not been there and Lady Fitness is not willing to do this.
I asked if ABC Financials will contact me to confirm plus I will put a stop payment with the bank. They told me that if my cancellation does not get processed, they will still attempt to extract money from my bank account and if not, I will still be liable, also for the non-pymt fees included plus I will be reported to the credit agencies. And if I request confirmation via email, they "MIGHT" be willing to send me one. If one person decides NOT to sign up, then me losing a month payment is so worth this report. I was an excellent customer and this is how I was treated in the end.
Tracy
Oklahoma City, Oklahoma
U.S.A.
When the machines break down, it could be months and sometimes a year before they are fixed. And still there are machines that are so LOUD and squeaky, people are staring at you. It's more embarrassing if there is a class going on. So I attended another gym the last year and the hours and cleanliness are worlds apart. My expiration date on my contract was 1/2009 and I called this Lady Fitness center to ensure that my contract was cancelled.
In Feb, another payment was taken from my checking account. I called the payment center: ABC Financials and while they put me on hold for 10 minutes and pretended to research my account, they told me they had no information from Lady Fitness for cancellation. Now I have to fax cancellation confirmation to them plus I do not get my money back even though they can prove I have not been there and Lady Fitness is not willing to do this.
I asked if ABC Financials will contact me to confirm plus I will put a stop payment with the bank. They told me that if my cancellation does not get processed, they will still attempt to extract money from my bank account and if not, I will still be liable, also for the non-pymt fees included plus I will be reported to the credit agencies. And if I request confirmation via email, they "MIGHT" be willing to send me one. If one person decides NOT to sign up, then me losing a month payment is so worth this report. I was an excellent customer and this is how I was treated in the end.
Tracy
Oklahoma City, Oklahoma
U.S.A.
1 Updates & Rebuttals
Tracy
Chickasha,Oklahoma,
U.S.A.
Lady Fitness of America
#2Author of original report
Tue, March 10, 2009
I filed a complaint with the Better Business Bureau of Oklahoma City. I received confirmation from Lady Fitness of America that they received my cancellation but now they want an additional month's payment to cancel my account. If I don't pay it, they will add additional cancellation fees. I also found out that Lady Fitness of America is not accredited by the BBB and it has an "F" Rating because of the way they do not respond to customer complaints. DO NOT SIGN WITH THIS COMPANY. There are many many other health clubs that have integrity when dealing with their customers.
