- Report: #739962
Complaint Review: Lakota Data Center - Internet
Reported By:
Ripped off in houston -
Houston, Texas, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Lakota Data Center
1001 Texas St Suite 310 77002-3126 Internet, United States of America
Phone:
(866) 928-5174
Web:
http://www.lakotadata.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lakota Data Center The worst "mickey mouse" operation I've ever seen! They will take a customer's money and claim they never received it and terminate service. Internet
I've been in the colocation and web hosting business for 11 years and Lakota Data Center is the worst "mickey mouse" operation I've ever seen. No communication between accounting and operations, the left hand does not know what the right hand is doing. Security there is a joke, which is a huge concern considering the fact that a large bulk of their business is colocation and they are entrusted with millions of dollars of other people's equipment. I've walked in on numerous occasions to find other people's racks wide open with absolutely no attention given to what the people inside the data center are doing. I regularly installed and removed equipment and to my dismay nobody even bothered to check if it was actually mine. I know all this because being a local client I see all this with my own eyes. It's important that unsuspecting online customers are aware of this company that is run like kindergarten class. On the financial side, they don't have their own credit card accounts and will take your money via 3rd party services and claim they never got it and disconnect you. Your better off with the legitimate large companies as their rates aren't any lower but their security is non-existant and so are their brains.
1 Updates & Rebuttals
Kirk
Houston,Texas,
United States of America
New ownership
#2REBUTTAL Owner of company
Tue, December 20, 2011
I read a complaint on Lakota Data Center in Houston dated 06/2011, Lakota was sold to Quasar data center in Sept of 2010, I managed Lakota from Jan 2010 on a management contract and did an asset purchase in Sept. 2010 at that time I inherited 42 Lakota customers and as of this data all but 3 are still there. I only have one customer terminated for failure to pay since I took over. As to our security we are a SAS70 type II facility Since June of 2010 and we routinely have surprise visits form the independent auditors, where ID is checked and all racks are locked. This is a 24hr manned data center and we are currently under a SISA 16 audit. Part of those audits is entry security and racks are check on every audit. We also escort all data center visitors. We have a network of video cameras throught out the data center and building. I should also point out that the building also has 24hr Security and all visitors must sign in before being allow acess to the data center floors.
All this being said I would like to have this complaint confirmed since I nor any of my mangers have been contacted by this customer. If there is a customer with this problem I would like to find out what I can do to make it right. I can tell you the currant mangers have been there for at least 4 years and we would like to address this matter.
Regards,
Kirk Smith COO Quasar Data Center 1001 Texas St. Suite 310 Houston TX. 77002 I 713- 936-0594 281-536-5094
