- Report: #1385119
Complaint Review: Landmark home warranty - Nationwide
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Landmark home warranty
Nationwide, USA
Phone:
866-306-2999
Web:
Landmarkhw.com
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Landmark home warranty Landmarkhw.com Warranty postponing needed repairs until warranty expires Salt lake city, utah Nationwide
Today we had a service tech come to our house to look into an AC issue. The technician told me, “your AC compressor is failing. I put a hard start kit on the unit to force it to start up, however it probably won’t last more than a year”. This is a modification to my compressor, bypassing a safety feature the compressor has to stop overload. All that was done today was putting a bandaid on a failed compressor forcing it to start when it shouldn’t. I called a Landmark Warranty case manager and was told that since the unit now starts, it is concidered repaired. I don’t think they understand what repair means. If the unit is still broken, but on crutches, it is not repaired. I am highly discouraged. The warranty was purchased to protect my investment. This bandaid on my compressor is simply to postpone coverage until warranty no longer exists. Pretty sure there are state laws to protect consumers against these predatory practices. I purchased this warranty in good faith, Landmark Warranty needs to step up and honor the warranty purchased. I want to give landmark a chance to do the right thing.
2 Updates & Rebuttals
Look me up by my claim number.
#2Author of original report
Fri, July 14, 2017
This is not a private message, so you may look me up by my claim number. SR 629592
enyelhw
South Jordan,Utah,
USA
I am interested in researching & assisting with this
#3UPDATE Employee
Fri, July 14, 2017
I am very sorry to hear about the frustrations included with your A/C repair. I would like the opportunity to research the claim, the contractor's diagnosis, the current resolution, and any pictures the contractor provided. I need to be able to look you up in our system. If your contract number, physical address, or an email can be provided, I can then get working on this issue.
