Complaint Review: Laptop Ready Elaptoprepair Gatewayspecialists - Longwood Florida

I decided to send them an e-mail letting them know all of the complaints I had lodged, and that I would not stand idly by and cut my losses. It seemed to work, because the next day I received an e-mail from them. It said something along the lines of they had been waiting for my part to come in the mail, they're sorry for the delay and they were shipping my computer back to me unrepaired and would e-mail me back with a USPS confirmation number. They did, in fact, promptly e-mail me with a confirmation number, however, this e-mail said that they were able to repair my computer. I was a little wary, due to the fact that I've read about other people getting these tracking numbers and still not getting their computers, so I went ahead and took the advice of a Longwood detective and sent them a certified letter via return receipt telling them if my computer was not returned to me within ten days of their receiving my letter I would turn them over to the authorities for theft. I received my computer back by the end of the week. I opened it at the Post Office, in case it was not my computer or was missing any components so I would have a witness. (The postal inspectors do not play with mail fraud!) It was definitely my computer, and I had my power cord and battery, so I took it home and gave it a go. My power button had several nicks on it, as though they just shoved something underneath it to somehow rig it into working, and it did work. Then, the next day, my computer was bogged down with tons of spyware. That was probably unrelated to them, but it did lead me to my next discovery. I unplugged my computer to take it into another room with me while I was working on clearing out the spyware and it only gave me about two minutes of power before it completely died. The next time I tried, it went out instantly after I unplugged it. I checked my battery and there does seem to be a serial number, and I looked on the box that my battery came in and there was a similar number with a bar code, but it was not the matching number. I do believe they probably swapped out my good battery with a bad one, because before I sent it to them I got a good two hour charge out of it without it being plugged in. I have not tried recently to unplug it because it is so hard on the computer to have it just shut off improperly. I called a friend who used to work for Geek Squad to come and get rid of my spyware because I failed, and while he was working on it (and this is a day and a half after I received my supposed repaired laptop!!) the power button quit working. He took it home and was able to fix it, there was a broken piece connecting my power button to another button underneath the computer. He said it had absolutely nothing to do with the motherboard and there's no way they were just in charging the $295.00 to fix it. Luckily, my mother never paid her credit card and disputed the charge, so there were no issues with a refund. If you are waiting on a computer from them and have not paid your card yet, I strongly suggest getting a hold of your credit card company and doing the same! And I have saved the best for last. A few days ago I received my Better Business Bureau rebuttal in the mail. They responded and said that there was a delay due to the missing part, but they were able to repair it and fixed it promptly. I am currently preparing a strongworded rebuttal of my own, including copies of their contradicting e-mails, and their evaluation of my broken computer versus the actual problem. Hopefully this will do some good. I am one of the lucky ones, as I am typing on my computer right now. So if you fight hard enough, you CAN get your merchandise back!