- Report: #955347
Complaint Review: Lauren Hall - Raleigh North Carolina
Reported By:
Ngozi -
Raleigh, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lauren Hall
4701 Atlantic Avenue, Suite #111 Raleigh, 27604 North Carolina, United States of America
Phone:
800-597-0417
Web:
www,pinnfingroup.com
Categories:
Business Rating:
(0)
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Lauren Hall Tracey Kane, Alex Mithers I'm still waiting for my loan after giving them "insurance" money Raleigh, North Carolina
I was contacted by Lauren Hall from Pinnacle Finance, Inc. and was told that I was approved for a $10,000 loan at 7% for 60 months, with a payment of $200.38/month. They sent me a contract to sign that had these details as well as information about loan insurance ($750 for standard coverage or $1500 for premium coverage). If I was interested in the loan, I was to fax pages 2 and 5 signed back to her along with a pay stub, drivers license and government ID (e.g. SSN). She also mentioned that the insurance premium must be paid up front in order to process and release the loan. I questioned her about that and she said they asked for it up front due to my credit (I had a poor credit score). She said the money is to be placed on a GreenDot MoneyPak card and I was to give her the number. Once she has the "insurance" payment, the loan would be processed and released to the bank and I should have it within 12 to 24 hours. I complied with all of this and then waited. I told her I was trying to be cautious in asking a lot of questions and this is what she replied:
"I completely understand where you are coming from, especially with the horror stories that I have heard from clients. I have sent the information to accounting for processing. I will send you a confirmation email before the end of the business day verifying that the payment has been received and we have deposited the $10,000.00"
When I didn't hear from her at the end of the day, I contacted her and she responded:
"The accounting department has processed your payment and issued the release of the full $10,000.00. Unfortunately, because the payment was processed in the afternoon we did not make the deadline for the midnight deposit. You will see the funds post to your account anytime after 3pm tomorrow afternoon."
I tried to email her the next day and my emails bounced back, indicating that the receiving server though my address was spam. I kept on trying throughout the weekend to send emails and finally I emailed her from another account. I then checked my account on Monday and - nothing. I called twice and left messages but got no response. Now I get an email from the Accounting Department (Alex Mithers, 800-597-4017 x8123) which says that they have my loan file now and let them know a good time for them to contact me. I guess this will be the pitch for another $750 to release the loan, as this is what I have been able to find was their tactic that has happened before recently and someone has reported it on the internet. Unfortunately, I've given them my personal information, so I will need to take steps to protect myself, starting with my bank account. I will also file a complaint with the FTC and post as much as possible about my experience so that this will not happen to others.
"I completely understand where you are coming from, especially with the horror stories that I have heard from clients. I have sent the information to accounting for processing. I will send you a confirmation email before the end of the business day verifying that the payment has been received and we have deposited the $10,000.00"
When I didn't hear from her at the end of the day, I contacted her and she responded:
"The accounting department has processed your payment and issued the release of the full $10,000.00. Unfortunately, because the payment was processed in the afternoon we did not make the deadline for the midnight deposit. You will see the funds post to your account anytime after 3pm tomorrow afternoon."
I tried to email her the next day and my emails bounced back, indicating that the receiving server though my address was spam. I kept on trying throughout the weekend to send emails and finally I emailed her from another account. I then checked my account on Monday and - nothing. I called twice and left messages but got no response. Now I get an email from the Accounting Department (Alex Mithers, 800-597-4017 x8123) which says that they have my loan file now and let them know a good time for them to contact me. I guess this will be the pitch for another $750 to release the loan, as this is what I have been able to find was their tactic that has happened before recently and someone has reported it on the internet. Unfortunately, I've given them my personal information, so I will need to take steps to protect myself, starting with my bank account. I will also file a complaint with the FTC and post as much as possible about my experience so that this will not happen to others.
2 Updates & Rebuttals
BrownBear2875
Nationwide,United States of America
I had the same experience with Pinnacle Finance Group.
#2Consumer Comment
Fri, October 26, 2012
I had the same experience just recently, although I never got to the accounting department. I am planning to file with the FTC as well as with the Raleigh District Attorney. It would be interesting to see if by concurrently filing if we could help each other. I hope you will make updates to your listing. I would be interested in your progress. Good luck!
Ngozi
Camden,New Jersey,
United States of America
Pinnacle Finance Group, Raleigh NC (www.pinnfingroup.com)
#3Author of original report
Wed, October 24, 2012
I just wanted to make sure that the name of the company got included in this report for searching purposes. They are definitely a scam, as more and more people are posting about their experiences on this website and others.
