The entire process was dishonest from the start...there was never any one to assist in using the swip device for processing credit cards. They assured me when i signed up that there was no montlhy fee and no cancellation fee. They charged me 95.00 dollars ...for nothing...i called to correct the fee...i never received a refund. They then helped themselves to a 350.00 dollar fee to cancel the account. I can not believe that this type of company could still be allowed to rip people off.