- Report: #204557
Complaint Review: Leaders The Merchant Services Company - Westchester Illinois
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Author Confirmed
Why?
Leaders The Merchant Services Company
2 Westbrook CRP CTR Westchester, 60154 Illinois, U.S.A.
Phone:
800-876-9843
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Leaders, The Merchant Services Company Fraud Dept. held $14,000 in charges without notification. No Intergerity, a pack of theifs. They owe me $420 for damages. Westchester Illinois
Fraud Dept. held $14,000 in charges without notification. Steve Weiss in the fraud prevention called me Friday at 5:00pm to question Monday charge that was large. I sent info requested charges and I told him to let me know if there was any problem with the charge. That was the extent of our conversation. I WAS NOT NOTIFIED FUNDS WERE BEING HELD!
Wednesday the checks started bouncing because the charges were still being held and no one has yet notified me.
I spoke with George @ x3233 regarding Steve Weiss and he talked to him about the notification, or lack of. What I heard from him was I was not hadled right, but there is not a lot that can be done about it. It cost me $420, humiliation and a lot of wasted energy because some one did not care.
Mark
CHARLOTTE, North Carolina
U.S.A.
Wednesday the checks started bouncing because the charges were still being held and no one has yet notified me.
I spoke with George @ x3233 regarding Steve Weiss and he talked to him about the notification, or lack of. What I heard from him was I was not hadled right, but there is not a lot that can be done about it. It cost me $420, humiliation and a lot of wasted energy because some one did not care.
Mark
CHARLOTTE, North Carolina
U.S.A.
1 Updates & Rebuttals
Sarah
Camarillo,California,
U.S.A.
Risk is a dangerous issue in this industry and the merchant's processing activity compelled us to divert funds until we could establish the propriety
#2UPDATE Employee
Wed, October 17, 2007
Leaders Merchant Services is very sorry that this merchant was unhappy with the way in which we handled the diverted funds process. When we encounter a risk issue in the nature of the business or the transactions that are run, certain precautions need to be taken to make sure all parties involved don't face a loss. Sometimes this requires that we hold funds until we validate the activity. The merchant states they were not notified of funds being held on their account as well as our verification process. Leaders Merchant Services apologizes for any inconvenience this caused the merchant and wants the merchant to know our practice is to notify a merchant immediately when funds are being held. It is our understanding a representative from our Risk Department did contact the merchant and that we followed our standard risk related procedures. We at LEADERS pride ourselves in providing our merchant's with quality service and regret that the merchant feels our internal procedures did not ensure that he receive timely and appropriate responses to his problems.
