- Report: #169546
Complaint Review: LEANLIFE OR LEANLIFEPM - Internet
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Author Confirmed
Why?
LEANLIFE OR LEANLIFEPM
LEANLIFEPM.COM Internet, U.S.A.
Phone:
909-930-3087
Web:
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LEANLIFE OR LEANLIFEPM LEANLIFE PM WORTHLESS DIET PILLS GUARANTEED RESULTS, RIP YOU OFF THE ONLY THING YOU WILL LOSE IS MONEY RIPOFF INTERNET
I signed up for the 14 day free trial ($6.95 s&h) on 12/12 (THIS WAS LATE AT NIGHT!) through a survey site to get a free giftcard. I did not get product until 12/24 (12th day of free trial)
I sent an email @ 2:36PM on 12/26 to cancel auto ship program. I immediately received an auto reply email telling me that I would not be elligible to recieve free giftcard without accepting at least one auto ship & if I would still like to cancel I needed to clink on the following link: leanlifepm.com/cancel.html
I did this & was directed to a screen that read:
"Your request to be canceled from all auto shipments has been received. You have been removed and will no longer be shipped or billed for any future product. Thank you for you consideration."
Luckily I was smart enough to click the print button while on this screen....
I paid for trial s&h with my checkcard....Today is 12/28 I checked my online banking site & there is a pending charge today for $99.90 from Leanlife PM & the check for my car payment has bounced!
I called the customer service # from leanlife's website (909)930-3037 & asked to speak to a supervisor & was told that there are no supervisors (are you kidding me ?!?!?). The rep told me that they didn't receive my cancellation request until 12/27 so even though it hasn't been shipped yet, they couldn't stop it from being shipped & I will have to wait (at least another 2 weeks) until it is delivered to me & return it.
I then call the customer service 800 # for my bank & after waiting 15 minutes just to speak to someone, I am told that because the charge is pending there is nothing they can do until the charge completely goes through & then I can call back...
Remember I ordered this stuff on 12/12 LATE AT NIGHT....my bank tells me that the charge for $99.90 was made 12/26 at 4:53 in the morning!!!!!!!!! Even after the charge goes through & is no longer pending I may not be able to dispute the charge because it was charged to my account 10 hours before I cancelled.....
I guess I'll just have to wait & see if I get my money back. Until then I guess my checking account will continue to be in the negative as the overdraft charges from this unauthorized charge continues to make the other payments that I did actually authorize get overdrafted too.
Hopefully the phone number & cancellation link I have provided will help others.
Priscilla
ARCHDALE, North Carolina
U.S.A.
I sent an email @ 2:36PM on 12/26 to cancel auto ship program. I immediately received an auto reply email telling me that I would not be elligible to recieve free giftcard without accepting at least one auto ship & if I would still like to cancel I needed to clink on the following link: leanlifepm.com/cancel.html
I did this & was directed to a screen that read:
"Your request to be canceled from all auto shipments has been received. You have been removed and will no longer be shipped or billed for any future product. Thank you for you consideration."
Luckily I was smart enough to click the print button while on this screen....
I paid for trial s&h with my checkcard....Today is 12/28 I checked my online banking site & there is a pending charge today for $99.90 from Leanlife PM & the check for my car payment has bounced!
I called the customer service # from leanlife's website (909)930-3037 & asked to speak to a supervisor & was told that there are no supervisors (are you kidding me ?!?!?). The rep told me that they didn't receive my cancellation request until 12/27 so even though it hasn't been shipped yet, they couldn't stop it from being shipped & I will have to wait (at least another 2 weeks) until it is delivered to me & return it.
I then call the customer service 800 # for my bank & after waiting 15 minutes just to speak to someone, I am told that because the charge is pending there is nothing they can do until the charge completely goes through & then I can call back...
Remember I ordered this stuff on 12/12 LATE AT NIGHT....my bank tells me that the charge for $99.90 was made 12/26 at 4:53 in the morning!!!!!!!!! Even after the charge goes through & is no longer pending I may not be able to dispute the charge because it was charged to my account 10 hours before I cancelled.....
I guess I'll just have to wait & see if I get my money back. Until then I guess my checking account will continue to be in the negative as the overdraft charges from this unauthorized charge continues to make the other payments that I did actually authorize get overdrafted too.
Hopefully the phone number & cancellation link I have provided will help others.
Priscilla
ARCHDALE, North Carolina
U.S.A.
2 Updates & Rebuttals
Priscilla
ARCHDALE,North Carolina,
U.S.A.
FINALLY!
#2Author of original report
Fri, May 26, 2006
Yesterday, May 25th, 2006....after 5 months of this bulls***...I finally got my money back! It was NOT however with any help from Leanlife.....after submitting paper after paper of copies of letters, receipts, emails,etc, & cancelling & being reissued a new card, I finally got the dispute credit in my bank account (This was charged to a Visa CheckCard & I had submitted all of the dispute info in the middle of January).....It took long enough, but I did get the full $99.90 back!
Priscilla
ARCHDALE,North Carolina,
U.S.A.
Still Waiting.....
#3Author of original report
Sun, February 26, 2006
Okay, so I sent the stuff back UPS & waited 2 weeks after it was delivered back to them before I called my bank. I explained the whole situation in full to the woman in the dispute/claims department. She sent me a dispute form that I had to fill out & told me that it would take 5 business days. I waited a week & a half before calling & was told by another woman that they didn't actually recieve the form until 2/10, so the 5th business day would be 2/17. She then said that the money should be credited back to my account on 2/17, but I may not be able to see it on my online banking site until the next day 2/18, (which was on a Saturday). If I didn't see the money in my account by Saturday, then I should call back Tuesday b/c Monday was a holiday. I waited until Wednesday to call back & am told that credit card fraud cases are handled in 5 business days, but this is not considered fraud because I had given the company my credit card # in the past. This charge was not authorized & I submitted all documentation (including a copy of my rip-off report & info on this site to see the 87 other complaints, as of 2/4/06, against this company) to prove that w/ my dispute form. The woman kept on trying to argue w/ me & told me that it was not fraud & would be considered as a dispute & would take 120 days to get my money back, if I even did get my money back. This is insane!!!! I spoke to 2 other people in this same department who knew my whole story, & both of them said it was a fraud case & would take 5 business days max. So now I'm getting the run-around from my bank too.
