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  • Report:  #546613

Complaint Review: Led Outfitters - Great Neck New York

Reported By:
Michael M - Central Point, Oregon, USA
Submitted:
Updated:

Led Outfitters
14 Bond St. #301 Great Neck, 11021 New York, United States of America
Phone:
1-877-808-5337
Web:
Tell us has your experience with this business or person been good? What's this?

Found a nice light on this website as I needed for my Emergency road service. So i order it and received as i should with in 10 days. I then open the box found light not operating properly.

Then i try calling for days leaving message of defective light and no return calls so then i try to email sent them a letter telling my problem still no return emails of call backs after having this for a month and no calls or return emails i finely got thru to some guy that was so rude and told me to remove the bad light and return it so i did all as requested sent the bad light back and now its been over a month.

I then call the other day about 25 times during the day unable to get a live person so i sent another email telling everything from the beggining and then told them i was going to visa with this matter so they told me they would take care of it right now and would be ship that day 2 weeks later i still don't a have a complete light bar as i bought or a replacement light. I have never been treated like this or had to make a complaint about a company before now. I would strongly advise no one to ever buy any product from this company ever. This light cost $357.07 ship to me and still have no light that works and is usable.



4 Updates & Rebuttals

Michael M

Central Point,
Oregon,
USA
Still no response from this company not 1 email or phone call

#2Author of original report

Fri, January 08, 2010

Now its been 10 days since I filed this report and its still not one email, or phone call to resolve this matter or the replacement parts. I strongly advise all companys, state and federal agency to never do business with this company. I have been doing some reserch on this company and found where they even change their name from formly being STOBE LIGHT KING. I will be opening a new email account and posting it soon to hear from you. and let me hear from you with whats happen to you and the dealing of this company. I will also post and any updates of this matter here for everyone to read. Oh we have only just started with this place of bussiness to take all legal action of this matters (2)


Michael M

Central Point,
Oregon,
USA
Still no response from this company not 1 email or phone call

#3Author of original report

Fri, January 08, 2010

Now its been 10 days since I filed this report and its still not one email, or phone call to resolve this matter or the replacement parts. I strongly advise all companys, state and federal agency to never do business with this company. I have been doing some reserch on this company and found where they even change their name from formly being STOBE LIGHT KING. I will be opening a new email account and posting it soon to hear from you. and let me hear from you with whats happen to you and the dealing of this company. I will also post and any updates of this matter here for everyone to read. Oh we have only just started with this place of bussiness to take all legal action of this matters (2)


Wasax3

Maine,
United States of America
Time to take legal action

#4Consumer Suggestion

Mon, January 04, 2010

I would take LED Outfitters to court, Mike. Not only was this response completely irresponsible and childish, like most things this company appears to do, but it is also illegal for them to be posting your personal information in the internet in this form. On top of that, they have also publicly posted slander and made an obvious attempt to defame your character. Both those are clearly illegal. Honestly, the only way to really fix or destroy this company would be to take solid legal action against them, which surprisingly no one has yet, however until them, they will continue to rip people off and do stuff like this.


Led Outfitters

Great Neck,
New York,
United States of America
Rebuttal from Led Outfitters

#5UPDATE Employee

Sun, January 03, 2010

-->

This customer needs to get his facts correct.

Led Outfitters has 2 phone numbers which can help assist a customer if they have any issues or problems. This customer is just out to ruin our reputation as he states in an email he sent to us.

The customers name is Mike Martine. His address is 9259 Blackwell rd. Central Port OR. He is insane. Please email me if you would like to read the threats and numerous emails he has sent us which make no sense. He has filed with his credit card company and the credit card has even decided in our favor. We have gone beyond the necessary needs to make this guy happy and he is just unbelievable. In an email he sent us, I  quote he states "I WILL TAKE YOU DOWN THIS IS YOUR LAST WARNING. I AM FOWARDING THIS LETTER AND ALL THE OTHER INFORMATION TO ALL LAW ENFORCEMENT, WE WILL GET YOU. NOW YOU CAN SOLVE THIS BY SENDING A REPLACEMENT LIGHT BAR AND SPARE LIGHTS FOR REPLACEMENT AS I PURCHASED ITS ALL IN YOUR HANDS FOR A FEW DAYS NOW. THIS MUST BE SHIP OVER NIGHT TO MY DOOR OR JUST SIT AND WAIT FOR THE ACTION TO TAKE PLACE"

This is his exact font and lettering. Doesn't seem like a professional. Just a big wack job. Other emails are available of his threats to us which we have sent to the proper people. Please don't get the wrong impression of us because of this one person

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