- Report: #593200
Complaint Review: LED Outfitters - Internet
Reported By:
PLM -
Scobey, Mississippi, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LED Outfitters
14 Bond St #301 11021 Internet, United States of America
Phone:
1-877-808-5337
Web:
http://www.ledoutfitters.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LED Outfitters Eric No Cutomer Support Internet
Well to be fair I will start this at the beginning. I placed my order online and everything went as expected and was somewhat impressed when I saw on the bottom of the email from Eric "Have a Blessed Day".
The order arrived on time and was what I expected. The first time I used the Traffic Enforcer 5M one of the banks of lights went out. That was the night after it came in.
I emailed LED Outfitters and got no response so 2 days later I called and left a voice message. That has been 6 days ago and still no response. They say they have a 5 year warranty but with the poor customer service they will not need it.
After 5 days of no response and needing a warning light I ordered one from another source. I have used it several times already with no problems. I had to purchase another one because I gave my old set to another fire fighter than could not afford his own set.
If LED Outfitters was to send me another light I could not send them the old one because they are in the bottom of a river now exactly where there Customer Service is located from what I can tell. So if they want to fix this situation they will have to replace without the old ones or go swimming for the old ones.
This was a $100 lesson for me, but seeing I will be purchasing lights and such for our Department now I am sure it is going to cost them more than what it cost me in MISSED sales.
1 Updates & Rebuttals
Led Outfitters
Great Neck,New York,
USA
We would Like to help you out
#2UPDATE Employee
Mon, September 06, 2010
All Businesses will have complaints. Its how we resolve them shows how
the company handles itself in these types of situations. Please feel
free to contact me to get this issue resolved. You were not ripped off
and we are
not out there to rip you off. We deal with many customers every
month, and we want to make sure you are included with the rest of the
happy and satisfied customers. There was probably some sort of
misunderstanding. Please email me directly at ledoutfittersservice at
gmail.com and I'll be glad and happy to bend backwards for you and get
this straightened out.
