- Report: #528825
Complaint Review: LEGAL HOME LOAN SOLUTIONS JUPITER FL - Jupiter Florida
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LEGAL HOME LOAN SOLUTIONS JUPITER FL
250 West Indiantown Road Suite 108 Jupiter, Florida, United States of America
Phone:
8669496541
Web:
www.legalhomeloansolutions.com
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LEGAL HOME LOAN SOLUTIONS JUPITER FLORIDA Thomas Matevia No Refund As Promised; No Reply to Emails or Phone Calls Jupiter, Florida
When first contacting this company, I received almost daily emails and brisk replies to phone messages to get my business. After talking to their representative, Carol Lalla, numerous times and receiving unsolicited emails "pressuring" me into working with them, I became nervous. I was also trying to work with my mortgage company myself to save my home, and that began to look more promising.
When contacting my husband, Carol received our banking information (without my knowledge) and took $1500.00 deposit for a retainer from our checking. This implies no fault to the company. Coincidentally, I had decided at about the same time not to use this company's services. We received a phone call requesting our mortgage info or to let them know we had changed our mind. We contacted them to let them know we no longer desired their services, and they promised to send a "Disengagement Letter" which would terminate "our relationship" and they would send our refund after a 10-day processing period.
Since this phone call, approximately 2 months or more ago, I have received ONE reply from repeated attempts to contact them through phone messages and emails. Even contacting Carol Lalla, which used to get immediate response, has been to no avail.
Our Disengagement Letter was finally emailed on Oct. 22, 2009. We completed it and faxed it back the following week. Our "10-day processing" period has come and gone. Our attempts to contact them via several emails and a multitude of phone messages has brought nothing but silence. Our original email with the Disengagement Letter was sent by Brittany Gutierrez, with a CC to Karen Crow. Reply emails to both of these ladies has also been met with silence.
Christmas is around the corner and we have no money. Obviously, money is tight or we wouldn't have been shopping for a loan modification to avoid foreclosure in the first place. The "stress" that is referred to on other complaints in this forum, reading the rebuttals, has not been totally there until now. There is no excuse for stringing us along in this manner. Daily contact, almost to the point of annoying, has turned to no contact now that the money needs to come a different direction.
I also have asked, with muddled replies, "if you can access our checking account to take the money OUT, why can you not access the account in the same manner to put the money IN?" I still have not received a legitimate reply to that question. Or a reply at all, as of late. I also find it extremely odd and unsettling that before they had our money contact was easy and swift. Now that we want it back, contact is nil and frustrating.
If a rebuttal from the company should occur, please don't tell me about your "outstanding" stance with the Bar, or any other resource. I checked all of that out when considering using your services. I just want to hear when we are getting our refund. If we should get it promptly, so we can have money for Christmas, I will write a positive comment here and on the BBB affiliate page.
1 Updates & Rebuttals
Division Director
Jupiter,Florida,
USA
We apologize for miscommunication
#2UPDATE Employee
Thu, December 03, 2009
Dear Cheryl,
My name is AnnDee Bennett, I am one of the Manager's here at the firm. First, I want to say, I apoligize for your experience with us. You situation was unfortunate.
The problem, I believe, first arised when you were not able to get a hold of Carol Lalla who was one of our Administrators. The reason being is that Carol had to take an extended leave of abscense and move to Boston temporarily for a family medical matter. I am sorry if the ball was dropped on you. Her phone and emails should have been directed to me so that I could help with her clients.
Since we do stay compliant with the bar, our process is to have a client sign a disengagment letter to us, and a check is cut and sent to the client within 10 business days.
We emailed you the disengagement on October 22, and then again on November 30th. I am not sure why it did not make it's way back to our office. I have left you a voice message to extend my apologies. A full refund check has been cut and mailed to you. It was sent on December 2nd.
I would like you to know, we are not in the practice of taking clients money and not following through with them. Our procedures are that once a client has retained us, they are to have supporting documentation to us within 10 days. If it is not, a certified letter along with a full refund is mailed. Once we have all supporting documentation, it goes to an intake department who goes over the supporting documents to make sure the documents support the prequal done originally when retained. If they do not qualify at the stage, a full refund is issued within 10 day. Once it has been qualified, it goes to our processing department and assigend a processor. It is our policy that every client is emailed and called once a week with updates on the file.
Again, I apologize that you did not have this experience. We never hesitate to refund a clients money if they are not qualified or have another issues. We are here to help. If you have any questions or concerns, I invite you to please call me. My direct line is 561-290-0015. I will be happy to help.
Sincerely,
AnnDee Bennett
Division Manager
561-290-0015
