Complaint Review: LEGAL HOME LOAN SOLUTIONS - JUPITER Florida

In response to the poster of this review;

It is illegal in most states for anyone other than an attorney to charge an upfront fee for representing you in a modification. Our clients are retaining counsel for representation through the modification process.

We work with clients all around the country. Because many of our clients are not local, we are what they call a "card not present" business with merchant services meaning signatures are not required as with many businesses you pay over the phone. When clients retain us, they give us a payment over the phone. If you released your credit card information to us over the phone, you were giving us a down payment. If you were feeling pushed by an administrator, I apologize, it is not our policy to "push" homeonwers into retaining us. We do not have a sales staff, only Administrators that qualify homeowners and explain the benefits of retaining us. I am sure the Administrator you spoke with just wanted to explain to you that we could truely help you in retaining your home. Your money was returned to you. I am sorry if you had the feeling of being "pushed".

Again, many of the people we speak with on a daily basis are already in a highly emotional state. It is a very stressful time for people when trying to find who to trust and who to turn to in helping save thier home. We understand and treat homeowners with the compassion and consultation they deserve. Our firm has helped hundreds of families bring down their mortgage payment and keep thier home. We have been in good standing for almost 40 years with the bar. Again, we apoligize if you felt their was any other intention behind the information other than helping your family through it's crisis. I extend an invitation to you to speak with me about this situation if you need.

In response to the poster of this review;

It is illegal in most states for anyone other than an attorney to charge an upfront fee for representing you in a modification. Our clients are retaining counsel for representation through the modification process.

We work with clients all around the country. Because many of our clients are not local, we are what they call a "card not present" business with merchant services meaning signatures are not required as with many businesses you pay over the phone. When clients retain us, they give us a payment over the phone. If you released your credit card information to us over the phone, you were giving us a down payment. If you were feeling pushed by an administrator, I apologize, it is not our policy to "push" homeonwers into retaining us. We do not have a sales staff, only Administrators that qualify homeowners and explain the benefits of retaining us. I am sure the Administrator you spoke with just wanted to explain to you that we could truely help you in retaining your home. Your money was returned to you. I am sorry if you had the feeling of being "pushed".

Again, many of the people we speak with on a daily basis are already in a highly emotional state. It is a very stressful time for people when trying to find who to trust and who to turn to in helping save thier home. We understand and treat homeowners with the compassion and consultation they deserve. Our firm has helped hundreds of families bring down their mortgage payment and keep thier home. We have been in good standing for almost 40 years with the bar. Again, we apoligize if you felt their was any other intention behind the information other than helping your family through it's crisis. I extend an invitation to you to speak with me about this situation if you need.