I placed an order with incenseamazon.com on November 5th. The money was taken from my account . I received no product. I have not received a response through emails. I called customer service many times. I had one call answered on November 13th I was told my order had been shipped on November 11th. Today is the 17th . I have not received product. Customer service number is no longer in service. My bank indicates an Edwin Reyes received my payment.