- Report: #1127147
Complaint Review: Legally Mine LLC - Orem Utah
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Author Not Confirmed
Why?
Legally Mine LLC
225 W 520 N Orem, 84057 Utah, USA
Phone:
800-375-2453
Web:
legallymineusa.com
Categories:
Business Rating:
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Legally Mine LLC BEWARE! Approved return that's become a 0% loan, pay when you want - or ever - to THEM! Orem Utah
Purchased service May 2012 for $5000.00 on credit card, but it was not a good fit for us. Had an approved return July 2012 but when we did not receive it - we contacted them and was told that their accounts were "frozen" from other customers wanting returns and getting their credit card companies involved.
We were asked to work with them to get us paid back. THEY proposed paying $500/month + finance charges on our credit card until the full amount was paid back. They did as they promised for a few months and then stopped. When we called asking what happened, we were told that funds were short and some accounts were still frozen but they were expecting to pay the next month. We continued to hear the same excuse month after month.
We called our credit card company to see if they could help. We submitted all the written emails, the approved return paperwork and proposal they suggested to the credit card company. (Yes all in writing.) However,the credit card company said too much time had now passed especially since we were NOT calling it fraud - we just wanted the credit card company to apply pressure on Legally Mine to do the right thing.
Legally Mine indicated to the credit card company that they intend to pay, but we continue to NOT receive any payment. I finally reached out again on 2/14/14 to Dave Gibb (who has been the main contact)to find out what the status of the return was. I heard the same excuses.
I explained that this "return" of my money had turned into an involuntary loan with the best possible terms for THEM (0% interest, pay whenever you want - or maybe never?) I suggested that even a small $100-200/month payment plan would help to restore the broken trust in this relationship and would help to reassure me that they intend to pay as promised. Dave said he understood and would speak with the owners (I assume the McNeffs') at a meeting last friday(2/21).
I finally hear today by email the SAME EXCUSE!!!! They don't have the funds but will put me on some "priority payment" list so I should "hopefully" receive a payment by the end of April! I am beyond disappointed and frustrated with this company. They just keep telling me to "be patient". I believe I have been very patient and have given them more than a reasonable amount of time to simply do what they promised.
It amazes me that they are in a service industry - I would assume they are going out and drumming up business which includes a "no risk" return policy similar to what I signed up for and yet they continue to show me through their actions that they do not value their clients! They have made it clear to me that I am not the only one in this situation, so if everyone else who had a return processed by them is having the same experience as I am than how is it possible for them to have an "A" rating with the BBB? I also contacted the BBB about this.
I have requested through the BBB that Legally Mine honor their promise to refund our money. I would like the FULL amount of $3000.00.
I'm being VERY generous about "forgetting" the promise to pay the finance charges even though our credit card company does not take us being "short on funds" as a viable excuse not to pay this month!
I was being patient by agreeing to a payment plan, but due to the lack of integrity they have demonstrated I no longer believe them.
I will update this report accordingly.
2 Updates & Rebuttals
Typical response almost 2 years later!
#2Author of original report
Thu, November 10, 2016
Typical response - act like I misunderstood then threaten with legal action....years later. Sunita Richmond, TX
LegallyMineUSA
Orem,Utah,
USA
Proper Refund Procedure
#3UPDATE Employee
Thu, November 10, 2016
To Dr. S in Richmond, Texas
Legally Mine seeks to provide quality service and throughtful interaction to all of our customers. After looking into your case, I cannot find a client in our databate whose information matches the "Reported by" line in the complaint.
As I cannot find an account that matches the information provided, I cannot speak to your case specificall. However, I can assure you that Legally Mine refunds money quickly and efficiently when proper procedures are followed. In your complaint, you did not mention returning the product, or filling out the cancellation form. The most common delay in receiving a refund is when a client fails to return the product. Clients who fail to return the product are put in the lowest priority queue for refunds.
It also appears that you misunderstood the return policy. Client are told that the program has a Tax Savings Guarantee. This means that if a client doesn't save more money than they spent on the program, then they are refunded the difference. This is perhaps the "no risk" guarantee you mentioned.
Because the untrue nature of your accusations, unless you can contact us directly within 2 weeks to help with the issues you have, we will consider this post to be defamation, and will seek appropriate legal action. Please help us to resolve this before it gets to that point. Please either reply to this post, or call our main office and reference this complaint.
