- Report: #674354
Complaint Review: Lenders Direct - Santa Ana California
Reported By:
Tsering -
portland, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lenders Direct
1403 North Tustin Ave #250 Santa Ana, 92705 California, United States of America
Phone:
18008745952
Web:
www.lendersdirect.net
Categories:
Business Rating:
(0)
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Lenders Direct Mission Hills Mortgage Bank; Bait and Switch Rate, Negligent and Inefficient Service Santa Ana, California
I'm not normally into complaints, hate trivial things. But this deserves to be put out there in the interest of the public.
This business is a real joke. I've dealt with Roque Amadeus Gonzales (Rocky) and Tiffanie Burns. After about a month into the application process, they issued a new Good Faith Estimate, increasing the interest rate from 3.75 to 4.25 and additional credit charge of $1, 305. Remember these are the times of historic low interest rates in nations history. It was not disclosed in the original Good Faith Estimate (GFE). We went ahead with this increased fee and charge anyway.
Now 1 1/2 months into the loan process, they finally sent the final closing papers to sign on 12-20-10 via notary public at our house, who was not allowed to answer any question from us. Now hear this: a day after the final loan documents were signed by us, they want to cancel the whole thing, on the excuse that they need a portion of September pay stub from my wife, although we provided all the documents they had asked for a month before. These people put the cart before the horse. They ask for supporting documents a month later, after the rates are locked, and final documents are signed! And they refused to refund the $500 appraisal fee we paid. Lenders Direct, good luck enjoying our appraisal money! Now onto someone else's?
We hope this warning may help avoid similar loss and hardship to another applicant.
1 Updates & Rebuttals
Tsering
portland,Oregon,
United States of America
Time Waster / Service a Joke
#2Author of original report
Thu, December 23, 2010
Lenders Direct / Gateway Business Bank / Mission Hills Mortgage Bank:
I'm not normally into complaints, hate trivial things. But this deserves to be put out there in the interest of the public.
This company is a real joke. I've dealt with Roque Amadeus Gonzales (Rocky) and Tiffanie Burns. After about a month into the application process, they have added an additional credit charge of $1,305 in the settlement sheet. We went ahead with this increased fee and charge anyway.
Now 1 1/2 months into the loan process, they finally sent the final closing papers to sign on 12-20-10 via notary public. Now hear this: a day after the final loan documents were signed by us, they want to cancel the whole thing, on the excuse that they need a portion of September pay stub from my wife, although we provided all the documents they had asked for a month earlier. These people put the cart before the horse. They ask for supporting documents a month later; and after the rates have been locked and final documents are signed! And they refused to refund the $500 appraisal fee we paid. And unlike in the early stages, the phone manner was abrupt hang ups in the later stages of the loan process.
We hope this warning may help avoid similar loss and hardship to another applicant. We have lost a valuable one and half month that we will never get back.
