Complaint Review: Lenovo - North Carolina

Lenovo's slogarn reaally should be "but, you misunderstand - this is your fault." Even when it is not they will proceed as if it is.  Currently  they have me blacked from Facebook so I have no choice but to post my cautionary tale on every consumer website I can find.  Here I start with one of the very best. Donald I'm sure there are thousands if not hundreds of thousands who share your discontent. I've had extensive experience with DELL and LENOVO customer service and am confident now that they don't give a fig about customers - truckloads of cash are coming in from their business accounts, so the individual customer is no big concern to them. One of the two mentioned above, went so far as to lie to get out of repairing under warranty claiming a spill on the keyboard. Why do I expect it's a lie? I am with myself all day long, and would know if I spilled something. I didn't. I live alone, no one else used that laptop, and I don't use it at work where I have a locked private office, anyway.

To Lenovo's credit they repaired my 910 but it broke soon after they sent it back. They did offer to repair it again but what's the point? I need a computer I can trust. The machine has a serious "plugged in not charging" design flaw and once it's dead, it's gone, unless it goes back to the repair depot. Look on the web, you'll see and don't buy the stuff about easy fixes. I tried them all and the "novo" button doesn't do anything which must be how it got its name. Because Lenovo computers are superb, when they work, I gave them the befit of a doubt and ordered the 920. They took my money fast enough, but no one would get me the machine! The customer service problem is systemic. Lenovo failed me in two different countries and I expect there would have been more. The same is true with DELL. From the web you can get a list Facebook sites and post there. I posted on every one of them where it came to DELL, in addition to consumer sites. I haven't decided yet if I will do that with Lenovo.

I have, however, decided upon the title for my next consumer review. Dell and "Lenovo’s Point of View on Customer Service: No, you See It's Your Fault". Have a look at the instant messages. All these customer reps are "trained to say, don't worry I will help you," then of course, they don't. Watch Lenovo’s Joe keep throwing responsibility back at me for their mistake. "I need to do this, I need to do that" I don't even know why they have these departments. There should just be a message that says "if you're calling for help, please know none will be forthcoming. Thank you for your interest in Dell and/or Lenovo. Oh yes, in conclusion, please see my conversation with Lenovo representative Joe. Joe: Hi Donald, the payment will have been pre-authorized, although as it was not completed, you should soon see the payment cancelled with your bank. If not, please can you send me a screen shot of the transaction on your card statement, I can then follow up with our US team. Please email the screen shot to [email protected]. Thank you, Joe, Donald: Joe, the idea was to get me the d**n computer! I have work to do.

Doesn't anyone up their have the brainpower to figure out: "Dr. Smith we apologize as our system screwed did not complete your order. However, there is a preauthorization in place, we know the price with the two discounts, and we will overnight the 920 Bronze for arrival tomorrow. Our apologies." How hard is that? A Freshman in their first semester of a mediocre business school could have handled this better than Lenovo. What's your new slogan? Buy your computer from us, the ones we ourselves use don't work! Pathetic, really. Lenovo UK and Ireland Joe: As the order did not complete successfully a new order will need to be placed, once the pre-authorization has been cancelled. Please call the sales team on the following number and they will place a new order for you, along with cancelling your previous payment, proof of the previous payment may need to be provided. Apologies for the inconvenience these errors have caused for you. Thank you, Joe Tel, 1-855-253-6686 Option 1 Seen by Lenovo UK and Ireland at Thursday 10:50am