Mlloyd
Spokane Valley,#2General Comment
Mon, July 08, 2013
Just for giggles and grins, I call Lens Crafters at the number indicated by "jamie"
Not only did they not have record of my original complaint, (big surprise there) again, there was nothing they would do for me.
I will NOT purchase glasses again from LenCrafters. I think their busniess practice is shady and deceptive.
Mlloyd
Spokane Valley,#3Consumer Comment
Thu, July 04, 2013
This is so strange to see as this is EXACTLY what I experienced. I have had plastic or polycarbonate lenses before and they didn’t scratch up so easily.
I bought a new pair from lens crafters at the Valley Mall and they put the “anti scratch” coating on. Only problem, these lenses scratched really really easy. They are hard to see out of now.
I also purchased the extended warranty, which they did not tell me the duration of the warranty and refused to help me with my pathetically scratched glasses.
I suspect that the original rip-off report submitted from Liberty Lake is accurate.
Lenes Crafters is putting on a coating that doesn’t resist scratching, but actually scratches easier.
Mlloyd
Spokane Valley,#4Consumer Comment
Thu, July 04, 2013
That is total BS. I DID CALL LENS CRAFTERS Corporate and complained, and you know what they did for me?
NOTHING. Not a single thing. It was "Oh we are so sorry to hear about your problem and we will make a note of it"
LensCrafters Customer Care
Mason,#5UPDATE Employee
Thu, January 10, 2013
Hello, thank you for sharing your experience with us. My name is Jamie and I am with LensCrafters Customer Care. I am very sorry to hear about your lenses, and I am more than happy to try to help. Please email your contact information to [email protected] or contact us directly at 1 877 753 6727 (option 6) and anyone will be happy to assist you.
Ramjet
Somewhere,#6Consumer Comment
Thu, January 10, 2013
You said: "SOMEONE NEEDS to File a class action lawsuit against LensCrafters to get them to stop This deceitful practice."
Why don't you do this instead of expecting someone else to. Please keep us posted with the results.