- Report: #1394921
Complaint Review: letoile skin cream - sparks Nevada
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Author Confirmed
Why?
letoile skin cream
550 mc carran blvd sparks, 89431 Nevada, USA
Phone:
888-340-2258
Web:
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letoile skin cream letoile illustra skin care/cream the company told me the money i paid for the products was not for them but for the post office. in my email, the money was for the products sparks Nevada
i ordered the products on line stating the cost i'd have to pay. $4.94 and $5.96 with a secure insurance fee of $1.98
i received the products (2) letoile and illustra in the same box. i opened the box to see what was in it but never opened the product. my credit card statment came and it had a $98.09 fee for a monthly RECURRING payment. i called the company and they said that i agreeded to their terms . i would have never ordered the product if that's what i understood it to be. i told them i wanted the charge taken off my card and the woman (tina) said i'd have to pay it because it was a trial and i had 14 days to try it. i had preciously spoke to another person saying they would give me until septemper 11th to try it and there would be no charge just to call back and say how i liked it. when i got the bill i decided i didn't want to be charged $98.09 every month for their products so thats when i called. at first they said i deffinitely had to be locked into the original so-called contract because it was over 15 days. i told her i had until september 11th to try the product but now that i saw the scam they were pulling, i told her i wanted to cancel the intire order. she said she couldn't because i was bound by the so called contract and offered 30% off my order then 50% off. i told her i wanted my full amount replaced to my credit card. i told her i was returning the products unopened and i want the money i paid for them returned to my card. she told me the the money i paid was postal fees and i couldn't get a refund. i said "i'm returning products unopened and youre telling me i didn't pay for them that it was postal fees i was charged?" besides that she said i would have to pay a RESTOCKING FEE of over $9.00if i sent them back. we argured for quite some time.and it ended by her telling me i would get the $98.09 back but said i couldn't get the $10.90 back because that wasn't for the product. i checked my email and saw that it was a charge for the product.. both products and it came in one box!!! i asked her how could the post office charge me two different fees for one box?"that's company policy" i was told. this is deffinitely a big scam and God knows how many people have been ripped off. please, please get somebody to get these people off the internet with their lying and deceitful scams. it is now costing me money to ship back the articles and i'm losing money on the products i paid for and i'm returning. i'm waiting to see if they charge me a restocking fee. this is horrible and i don't want them to get away with their devious ways. something has to be done FAST.
thank you for your concern and i hope you'll be able to get back my $10.90.
yours truly,
