Bill Farmer
Texas,#2Author of original report
Fri, September 17, 2010
Company did finally reverse credit card charge. I guess all it takes for them to do the right thing is two promises of adverse legal action, a BBB complaint, and several calls and e-mails to customer service over several days.
Bill Farmer
Texas,#3Author of original report
Wed, September 15, 2010
Company continues to ignore my e-mails and calls demanding that the credit card charge be reversed, but I got a Facebook post saying that they are "so sorry" and "ready to fix this". Well, they may be "ready", but they have not "actually" fixed this, since the charge is still on my credit card.