Complaint Review: Lexington Law Firm - Salt Lake City Utah

It is painfully apparent by your response that you are a representative of the company and not a consumer of their services. And in the off chance that you are a consumer it is fortunate that you have a good working relationship with this organization.

I spoke with countless representatives and rarely ever had a positive experience. The individuals who answer the phone are merely call center representatives not paralegals. If you refer to my complaint, you will see that there is a definition of paralegal and people who answer phones don't meet that definition. Even in phony "testimonials" on the website are done by employees of the company. I know for a fact, as I have spoken with several former employees, that personal information is not properly disposed of. I also know from these former employees, that the call center representatives have not received adaquate training to call themselves paralegals.

Even when I spoke with an attorney, he was rude and treated me as though I was a nuisance because I called him. I filed a BBB complaint and had my intelligence insulted repeatedly just as I did by the author of the rebuttal. So, the author of the rebuttal and the woman who works for Lexington Law, please understand I am far from uneducated. I currently have a Masters of Arts degree and maintained a 4.0 GPA throughout college. Not only am I college educated but I am very well educated in various aspects of the legal realm as I was a federal law enforcement officer in the United States Army for the past 6 and 1/2 years.

Also, Lexington Law charges every month for their services. They do not send letters every month. They do not only receive payment after services are rendered. They even require an up front payment before they do anything for you, which if you read the Credit Repair Organization Act (CROA) directly violates federal legislation. I was even told by a representative who referred to himself as Chris Black, "We don't really have to follow CROA". Really?!? Since when do we not have to follow federal legislation?

While it is wonderful that you have had an excellent experience with this organization, I did not. Thousands of other consumers are highly dissatisfied as well. Continue to read the rip off report about Lexington Law. Check out the BBB complaints against this company. Speak with former employees. I wish you the best of luck with your future encounters with this company, that is of course if you are a consumer and not a representative. I continue to tell others about the fraudulent business practices and refer people seeking credit repair to other businesses or to do it themselves.

I think a lawsuit for defamation of character should be filed against the writer of this false and malicious attack against Lexington Law. To claim "illegal fraudulent business practice" is a colossal accusation and to publish it online opens you up to a defamation charge and I would advise the author that you have crossed a line.  

My wife and I in 2013 have had a lien and charge off removed by Lexington and already are on our way to great credit. We have had a fabulous experience with their case paralegals. Their call center enrollment people are also called "paralegals" and with good reason - they represent the case paralegals and attorneys and have gone through extensive credit repair training.

So this accusation is not only mean-spirited but patently false. And the ridiculous reference to CROA shows just how ignorant of the law this author actually is. 

I also have another friend who went from the low 500's to over 700 in her credit score in only three months with the service. Her life has completely changed because of Lexington's work. 

Each month we can see the work Lexington has done. They only charge after they have done a round of letters and interventions. The law requires this and I have no evidence that they violate the law. 

The author's claim that Lexington had made no effort to contact credit bureus about a charge off again demonstrates real ignorance. Usually charge-off challenges are done with intervention letters to creditors. And the author would have no immediate way to prove their charge that Lexington had not followed up.

The cancellation charge against Lexington's enrollment call center is also false. I found out that the center has no authority to issue cancellations, those are done by the Case Paralegals in customer service. And Lexington has very tight security precautions with private information in the call center, and all you have to do to prove this is talk to any of their enrollment paralegals or supervisors. Their Salt Lake City office is also available to visit.  

And my wife and I have found their customer service to be like Nordstrom's - unbelelievable. One of our case paralegals spent a half hour with me advising me how to handle a particular problem with a creditor. We rarely have long hold times and they are very prompt in responding to us. 

If you simply do your part over the phone with the paralegals and through e-mail, and take advantage of the credit counseling and do your steps that the law firm requests, you should have great results. 

But if you act like the customer from the dark side, and your attitude is adversarial and "you-guys-are-trying-to-rip-me-off" then you do a disservise to yourself and a good company and law firm that has helped over 500,000 clients clean up their credit reports, over 22 years. 

And although I respect any member of the Army or other armed forces, that has zero connection to this issue.

I think anyone who goes online with such smears and character assassination against a reputable company should themselves be sued and made to retract the damage they have attempted.