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  • Report:  #11380

Complaint Review: Lexus of Glendale - Glendale California

Reported By:
- Westminster, CA,
Submitted:
Updated:

Lexus of Glendale
505 S. Brand Blvd Glendale, 91204 California, U.S.A.
Phone:
818-507-1300
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Purchased 1998 'Certified Lexus' LS 400 VIN# JT8BH28F7W0135652

with 37k miles from Lexus of Glendale, California on 11/24/01.

CARFAX states car was bought at New York

auto auction as a Fleet Vehicle on 10/26/01.

Vehicle was represented by Lexus of Glendale salesman, Larry Lichterman, as a privately owned vehicle that was known to Lexus of Glendale (local) and well maintained.

Lexus Database and CARFAX reveal.

Vehicle failed New York Smog at 27K.

Vehicle needed timing belt replaced at 37k.

Vehicle needed front suspension parts replaced at 37k.

Vehicle also has excessive visible rust in

Wheel Wells and undercarriage.

Purchased a devalued out of State (New York) vehicle for $33,500 that is not as represented, material facts of a devalued product were not disclosed and

vehicle is of poor quality.


1 Updates & Rebuttals

Johnny - General Manager

Glendale,
California,
U.S.A.
purchased this vehicle from another dealer and did not know of the history

#2REBUTTAL Owner of company

Sun, November 30, 2003

Lexus Of Glendale purchased this vehicle from another dealer and did not know of the history. We offered to purchase the vehicle back from the owner but he said no he wanted his money back plus compensation. The customer would never let us see the vehicle or even sit down with him inorder to resolve the issue. Even after talking with the B.B.B., DMV, and Lexus this customer would not meet with anyone. The DMV did not say that it was illegal to sell a vehicle in CA that came from any other state. We at Lexus Of Glendale feel we did our part to assist this customer. If anyone has any questions concerning this or any comments please do not hesitate to call me at 818-507-1300

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