- Report: #671875
Complaint Review: LG Electronics - Englewood Cliffs New Jersey
Reported By:
Thomas -
Fairfax, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LG Electronics
1000 Sylvan Avenue Englewood Cliffs, New Jersey, United States of America
Phone:
Web:
http://www.lg.com/us/index.jsp
Categories:
Business Rating:
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LG Electronics LG is "sorry for the inconvenience" but does nothing past the minimum to satisfy a customer. Englewood Cliffs, New Jersey
I have never had a LCD-HD tv, and was wanting one for the longest time. There was a deal on newegg.com for an LG 42" LCD-HD TV. The deal was too good to pass up, so I jumped on the opportunity. There was even free three day shipping. In the past I'd recommend LG as I am a system builder with a few clients. I'd always use their monitors/cd-roms when buildingn systems. Even my phone is LG (Changing that when I can now)
The TV was or 12-3, and came in on 12-6. I was so excited, I opened it up, and setup the tv per instructions on the manual. To my dissapointment it was defective upon powering it up. One side was normal, then it would dim in the middle, and at the end of the screen it was pitch black. The screen blinked three times, and turned itsellf off. Following that, I smelled burning plastic. I unplugged it, and stared at it in dissapointment.
I contacted Newegg about this, and they told me to check with LG. I contact LG, and they told me they would send a technician out to repair it. The technician came on a Tuesday, and let me know that it needed a new LCD Panel. This would be ordered, and come in sometime later the NEXT WEEK.
I agree'd at first, but this was a long time frame. The TV should have worked fresh out of the box, and I didn't want it taken apart when it is new. I spoke with LG, and they basically said sorry for the inconvenience. I also wanted compensation for time taken off of work for the 5 hr time window of the technicians arrivla as well as the next visit by the tech to replace the LCD Panel. The time off work would end up costing me more than the TV's value.
I was asking if there was any way to compensate me for the time I had to take off of work for the technician to come, and all they had to say was "sorry we do not offer compensation. "The repair is all we can do"
In the end I RMA'd the TV, and was not very happy with LG at all. They did not even offer to replace the TV. In the end I asked to speak with the person above the CS Supervisor I reached on the phone. He referred me to send a letter to LG's corporate offices.
This is too much work to get a replaced TV, that should have been replaced form the start. It's one thing if this tv was a month or so old, but this was a brand new television. It was the worst experience ever. I was doing all the work just to get it replaced, while LG offered nothing to satisfy it's customer.
I wont waste my time sending a letter to corporate, I will just use this time/energy in warning my own clients/faimly not to purchase garbage LG products. I know one little person wont hurt their sales, but I will not longer fall for their products nor build systems for my clients with LG monitor parts/LG CD/DVD/Blu-Ray roms.
, Thomas
