- Report: #1141313
Complaint Review: Liberty Ford Dealership - Parma Heights Ohio
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Liberty Ford Dealership
6600 Pearl Road Parma Heights, 44130 Ohio, USA
Phone:
(440) 888-2600
Web:
http://libertyfordparma.com/?tcdkwid=63949830&tcdcmpid=113818&tcdadid=32096393094
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Liberty Ford Dealership Parma Heights Location Tried to charge $1,400 to replace condenser in 3 month old (warrantied) car! Parma Heights Ohio
We took our 4 month old Ford Edge to the Ford dealer because one tire was losing air and the air conditioning didn't seem to be working. The verdict was that the tire had a nail in it and they insisted it had to be replaced and couldn't be repaired. As for the air conditioning, they insisted they tested it extensively and found no issues at all and that it was running 100%.
We took it home and immediately tested the air conditioning (dye, pressure, etc) and it never went below 70. We called them back and they said to bring it back. After they looked at it a 2nd time, they said we had two small holes in the condenser that were "obviously" from a projectile and, thus, this wouldn't be covered under our warranty. They quoted $1,400 to replace the condenser!
We asked how this could be when they tested it the first time and it was supposedly running at 100%? The manager said that they obviously had an "internal problem" but that yes, we would have to pay for $1,400 to have it replaced. We requested to see the holes and they flashed a light into the grill and said "see those wet spots--that's where we injected dye and it leaked out." We said we didn't see anything and they said you couldn't without a black light, which they conveniently did not have handy.
We argued that there was no way they could prove that this supposed damage was from a projectile. The manager would not budge and said we had to pay for it because if they sent it back to Ford as a claim, it would be denied. In light of the first visit screw-up, the manager said he would work with us and call us tomorrow with a lower price.In the meantime, we took the car to another certified garage (Rad Air--we take all of our cars there) and they tested it for us. Here is what they found:
1. There was NO indication of any dye being used in the condenser.
2. There was NO freon in the condenser--it was bone dry.
3. There was NO indication whatsoever of any leaks after they filled it with freon and let it sit over night and ran the car and air conditioning.
The service manager called us back and quoted us $700 to replace the condenser instead of the $1,400. We told him we were going to pick up the car and think about it. We then proceeded to call Ford's customer service line to complain about this obvious deceit to a regional manager.
We were told that unless we took it to another Ford dealer, the second opinion we received did not count! We ended up paying over $200 to Radair to recharge the air and to run the diagnostics. We told Ford we wanted to be reimbursed for this charge since this was warranty work--they denied us.
This is very obviously a scam to get money out of in-warranty cars. We looked up the going rate to replace a condenser and it was between $300 and $500 and they wanted $1,400??? SCAMMERS...
