- Report: #1400652
Complaint Review: Liberty Mutual/Agero - Nationwide
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Liberty Mutual/Agero
Nationwide, USA
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Liberty Mutual/Agero Roadside assistance /Towing Nationwide
October 2016, my daughter was stranded.I called LM about towing and was informed we were not covered for RSA.I Added it onto the policy that day in spite of the fact she could not use it for her current situation. Today Sept 17, 2017, she called stranded again and had called RSA only to be told her car could only be towed 15 miles. I got aggravate! In Oct 2016, I had a lengthy conversation with rep Erik and we discussed what the RSA/towing component and I selected the 100 miles. Now today, LM tells me there is no such item as 100 miles instead I have up to a $100.00 disablement. RSA/Agero rep Dalsino states he has never heard of the miles either and he does not tell customers of a mile selection for towing. However, when my daughter was on the phone with a rep from RSA/Agero, she was told the exact same thing about Agero miles package. Have her phone # as REF #LM rep informed me the initial contact date in 2016, it was 50 then it was changed ( same phone call) to 100 which was exactly what I did. I went from the 50 miles to the 100 miles selection. But today a miles selection DOES NOT exist. I called back 9/17/17 to LM spoke w/Vicki and canceled the RSA coverage and ask to file a complaint. Prior LM rep said they would need to pull the recording of the Oct 2016 call.I got the next LM rep Emily gave me auto team number to call, another ref # instructed to call and leave a message. (Sunday closed) .
I called and left a lengthy message about the towing/miles issues. I plan to cancel my policy at the end of the month and stop the automatic payment. I was treated as if stupid by the first LM rep and unconcern by the second LM rep -asking to file a complaint. She told me if the car was in the shop I could get a rental car, I asked her was that a part of RSA, she said NO, and the third LM rep appear concerned about my complaint. Trying to get the car towed back to my home to be repaired - 84 miles. I was connected to LM via my banking institution DOCO, yes it was my choice to go with them, however, one would assume DOCO would refer its customers to the reputable insurance company. Yes, I am also calling DOCO about LM with hopes that DOCO will not refer any more customers to them. I fling a complaint with the BBC, the Federal Trade Commission ( FTC) and the local insurance commission about LM fraudulently and misleading practice.
