Had
Alabama,#2REBUTTAL Owner of company
Sat, February 22, 2014
I am very sorry for any confusion. Please email me so I can help you resolve this. Thanks Alex
John
Memphis,#3Consumer Suggestion
Mon, March 11, 2013
The owner had to think about a refund for poor service? Sounds like this location was really in the dumpster. This was a pure desperation move on his part to stall your request. These places do such little business that giving even a single refund can mean bankruptcy for them. Your best move was to alert others of the low service standards that the corporate office tolerates. Small claims court will definitely awaken this franchise owner. You were basically robbed. Do you realize that you could have gone to a real CPA and had your taxes done for HALF what these guys charged you? Do it !!!
John
Memphis,#4Consumer Suggestion
Mon, March 11, 2013
The owner had to think about a refund for poor service? Sounds like this location was really in the dumpster. This was a pure desperation move on his part to stall your request. These places do such little business that giving even a single refund can mean bankruptcy for them. Your best move was to alert others of the low service standards that the corporate office tolerates. Small claims court will definitely awaken this franchise owner. You were basically robbed. Do it !!!