- Report: #1167286
Complaint Review: LifeCell skincare - Hollywood Florida
-
Author Not Confirmed
Why?
LifeCell skincare
1909Tyler St. Hollywood, 33020 Florida, USA
Phone:
8669771412
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LifeCell skincare I ordered a 30 trial cream, was never told they were going to send more after the trial I saw a charge to my credit card for $189 which I think is not right because I never authorize them to charge to my acc, Hollywood Florida
I ordered a 30 trial cream, was never told they were going to send more after the trial I saw a charge to my credit card for $189 which I think is not right because I never authorize them to charge to my acc, in order to get refunded I have to send the tube back was never told that neither I don't drive and have to get somebody to take me to the Post Office
1 Updates & Rebuttals
D Greene
Hollywood,Florida,
Customer handled 07/13/14
#2UPDATE Employee
Mon, August 11, 2014
This customer has called in already to have the account canceled and refunded. We advised her on 07/13/14 that she can refuse or return the package for the VIP subscription so she wouldnt be billed. However, if she already had received it, then for the second order, she would have needed to return the product within 15 days in order to receive a full refund.
As a courtesy, I can extend that or provide to give her 50% back if she contacts customer service again, it will be notated on her account.
I will also be posting the trial terms on the site listed prior to payment processing which speak of the auto-replenishment program -
Our 30-Day Trial Promotion is as follows:
All you pay at the time of ordering is the shipping and handling fee. If you are not satisfied with your results, send it back within 30 days and your credit card information will be deleted from our system. You won't be charged anything besides the initial shipping and handling fee. However, if you absolutely love LifeCell, (which we expect you will!) and keep it past the 30 Day Trial period, your original form of payment will be charged $189.00 for the two-month supply of LifeCell.
120 Day Money Back Guarantee: Once you decide to keep LifeCell beyond the 30 Day Trial and let us charge your credit card, you are still completely covered by a full 120 Day Money Back Guarantee. This means, if for whatever reason you are not happy with LifeCell, simply send back the tube within 120-days from the date of delivery, and get a full refund (minus shipping and handling charges) on your original form of payment.
Free enrollment to the LifeCell VIP Replenishment Service: For your convenience you will be signed up automatically to our popular VIP Replenishment Service. This entitles you to receive a fresh supply of LifeCell every 60 days at the discounted rate of $149. International Customers will be billed an additional $15.00 for shipping and handling fees. This service is fully customizable and you can adjust your delivery schedule frequency at will, like to every 90 days or 120 days. Whatever personally works best for you. If you ever want to make adjustments or discontinue your membership, just call us at 1-866-977-1412 or via email at [email protected] and it will be handled accordingly. Replenishment Service items are under a 15 Day Money Back Guarantee. Item must be sent back unopened and in its original packaging within 15 days of delivery in order to receive credit.
