- Report: #75087
Complaint Review: Lifekey Healthcare - Cincinnati Ohio
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Lifekey Healthcare
www.4enzyte.com Cincinnati, 45242 Ohio, U.S.A.
Phone:
866-985-9040
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Lifekey Healthcare Aka Enzyte Auto-ship rip off scam, resolved with Credit Card This has been such a hassle, and I'm sure the owner of Lifekey is getting rich from people who just let it go. Cincinnati Ohio
I fell for the same scam as many others: I saw the TV ads for the "free" sample of Enzyte. I ordered the sample and gave them a credit card number to cover $4.95 for shipping and handling. I never saw anything on the website about getting auto-enrolled in the the "established customer program". However when the bottle arrived, I noticed on the fine print it says so. It says it autoships every 60 days so I figured I had some time to try the product and cancel if I didn't want to get more. 14 days after my original order arrived, I got billed for 2 more bottles at $69.95. There is no doubt this is a scam.
I called the customer service line, and after holding for exactly 10 minutes (do they have an auto-hold program as well?) I got to speak to a surly punk named Justin. He told me they had no return policy so I was out of luck. I explained that even if I was obligated by their "established customer program" - which I don't think I am - but even if I was obligated to it, they shipped and billed at least two weeks early. He would only reiterate that they had no return policy. He told me my only recourse was to dispute it on my credit card. I thanked him and asked if I could get his last name for my records. He spat back, "I'm not going to tell you my last name!". Okeydoke... there's the sign of a reputable company, eh? I did manage to get his employee number (unless he lied, it's 4025). I asked him what I should do with the two bottles of enzyte I didn't want and he said he didn't care.
When my credit card statement arrived (AmEx), I called and disputed the charge. Apparenty AmEx is very good with this sort of thing. They informed me to write "REFUSED - RETURN TO SENDER" on the unopened auto-shipment. They said it is following federal policy to do so and that I cannot be charged if I do this. Then they reversed the charges. Hopefully this is the last I will hear about this.
My next step is to inform the Ohio Attorney General of this scam (http://www.ag.state.oh.us/). I am sure there are many complaints and many more will help us get this company shut down. This has been such a hassle, and I'm sure the owner of Lifekey is getting rich from people who just let it go. It's clearly not from the useless product he sells.
Colin
Los Angeles, California
U.S.A.
I called the customer service line, and after holding for exactly 10 minutes (do they have an auto-hold program as well?) I got to speak to a surly punk named Justin. He told me they had no return policy so I was out of luck. I explained that even if I was obligated by their "established customer program" - which I don't think I am - but even if I was obligated to it, they shipped and billed at least two weeks early. He would only reiterate that they had no return policy. He told me my only recourse was to dispute it on my credit card. I thanked him and asked if I could get his last name for my records. He spat back, "I'm not going to tell you my last name!". Okeydoke... there's the sign of a reputable company, eh? I did manage to get his employee number (unless he lied, it's 4025). I asked him what I should do with the two bottles of enzyte I didn't want and he said he didn't care.
When my credit card statement arrived (AmEx), I called and disputed the charge. Apparenty AmEx is very good with this sort of thing. They informed me to write "REFUSED - RETURN TO SENDER" on the unopened auto-shipment. They said it is following federal policy to do so and that I cannot be charged if I do this. Then they reversed the charges. Hopefully this is the last I will hear about this.
My next step is to inform the Ohio Attorney General of this scam (http://www.ag.state.oh.us/). I am sure there are many complaints and many more will help us get this company shut down. This has been such a hassle, and I'm sure the owner of Lifekey is getting rich from people who just let it go. It's clearly not from the useless product he sells.
Colin
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Colin
Los Angeles,California,
U.S.A.
AmEx Saves The Day
#2Author of original report
Sat, December 27, 2003
UPDATE: American Express sent me a letter, about 2 weeks after filing a complaint, saying that the dispute was closed and they were taking the $69.95 charge off my account! To anyone who got taken with this scam, do the following: 1) Call Lifekey to request a refund (This is useless, but necessary to at least go through the motions). 2) Per Federal policy, mark the unopened shipment of Enzyte "RETURN TO SENDER" and put it in the mail. 3) Call your credit card company and explain the auto-enrollment scam to them and request the charge be removed. 4) Pray. Apparently AmEx is very good about these things, and I was very happy that they were able to resolve this for me so quickly. I hope you have the same luck.
