- Report: #1044544
Complaint Review: Lifetime Smiles - Austin Texas
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Author Not Confirmed
Why?
Lifetime Smiles
2100 W William Cannon Ste C Austin, TX 78745 Austin, 78745 Texas, United States of America
Phone:
(512) 284-8954
Web:
http://www.thelifetimesmiles.com
Categories:
Business Rating:
(0)
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Lifetime Smiles Complete Scam: Charges $400 to Customer for Rescheduling Appointment Austin, Texas
Came here with a livingsocial deal to get my teeth cleaned. Not a bad job. Afterwards, the dentist proceeded to tell me about $1200 of work I "needed" to get done. They quickly referred me to their booking office where I was pressured into making an appointment that very day! Telling them that I needed to contact my insurance, I got them to agree to an appointment the next week.
I am a law student and extremely busy. I called them 24 hours in advance (24 hours exactly, in fact) to reschedule for after my exams (the first time rescheduling, btw), I was told then that their cancellation policy is 48 hours and that I would be charged FOUR HUNDRED DOLLARS because there was "nothing they could do about it." WOW. They then told me that if I did not pay them, they would refer me to a collection agency and affect my credit score. They should have hired a hitman and broken my legs too, because that is how crippling losing 400 dollars is to a poor student. Way to go Lifetime Smiles, you've lost a customer, warranted a bad review, and ripped off a poor graduate student - the most short-term, narrow sighted business policy I have ever seen.
I am a law student and extremely busy. I called them 24 hours in advance (24 hours exactly, in fact) to reschedule for after my exams (the first time rescheduling, btw), I was told then that their cancellation policy is 48 hours and that I would be charged FOUR HUNDRED DOLLARS because there was "nothing they could do about it." WOW. They then told me that if I did not pay them, they would refer me to a collection agency and affect my credit score. They should have hired a hitman and broken my legs too, because that is how crippling losing 400 dollars is to a poor student. Way to go Lifetime Smiles, you've lost a customer, warranted a bad review, and ripped off a poor graduate student - the most short-term, narrow sighted business policy I have ever seen.
1 Updates & Rebuttals
yanwen.ji
austin,Texas,
Problem Was Solved by Manager
#2Author of original report
Sun, November 10, 2013
I was contacted by the owner of LifeTime Smiles and they removed the charge.
