- Report: #322697
Complaint Review: Lifetyme Exteriors - Allston Massachusetts
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Lifetyme Exteriors
119 Braintree Street, Suite 70 Allston, 02134 Massachusetts, U.S.A.
Phone:
888-425-433
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Lifetyme Exteriors Will not honor warranty or promises made to me when I tried to resolve failing product. Allston Massachusetts
I had SmartCoat applied to the trim of my home in Missouri in May, 2004. Over about two years, it started to peel and flake in a few areas and I contacted LifeTyme to honor their lifetime warranty. The ignored all of my inquires (phone and email) until I got their local BBB involved a few months later.
At that time they sent me standard forms to document the issues. They took several months to tell me, in a letter from their attorney, that they will not honor the warranty as they are in a lawsuit with the company that applied the coating to my home.
I asked them how this could be as the warranty letter I have is from the LifeTyme company in MA and signed by them, not the third party. They never responded to my inquiry. I got the BBB involved, again, and they then promptly responded that they would send me a gallon of product so I could fix the areas at my own expense. (I suggested this as a remedy as I figured they would never honor their warranty without a lawsuit by me.)
They never sent anything nor did they respond to my direct inquiry as to why. So, I got the BBB involved, again, and they promised to send me something within a week. I never saw it in four weeks. I again asked the BBB to follow up and they were ignored for a month, too!
Finally, they came back, after the BBB threatened to terminate their account with them, telling the BBB, and me, that I am not a customer of theirs. The BBB thus closed the case.
I've rebutted this information as I have plenty of proof I am, indeed, a customer, but now I'm taking addition actions, including this, to get the word out that this is not a reputable company.
Dave
Maryland Heights, Missouri
U.S.A.
At that time they sent me standard forms to document the issues. They took several months to tell me, in a letter from their attorney, that they will not honor the warranty as they are in a lawsuit with the company that applied the coating to my home.
I asked them how this could be as the warranty letter I have is from the LifeTyme company in MA and signed by them, not the third party. They never responded to my inquiry. I got the BBB involved, again, and they then promptly responded that they would send me a gallon of product so I could fix the areas at my own expense. (I suggested this as a remedy as I figured they would never honor their warranty without a lawsuit by me.)
They never sent anything nor did they respond to my direct inquiry as to why. So, I got the BBB involved, again, and they promised to send me something within a week. I never saw it in four weeks. I again asked the BBB to follow up and they were ignored for a month, too!
Finally, they came back, after the BBB threatened to terminate their account with them, telling the BBB, and me, that I am not a customer of theirs. The BBB thus closed the case.
I've rebutted this information as I have plenty of proof I am, indeed, a customer, but now I'm taking addition actions, including this, to get the word out that this is not a reputable company.
Dave
Maryland Heights, Missouri
U.S.A.
1 Updates & Rebuttals
Lifetyme Management
Allston MA,Massachusetts,
U.S.A.
We are here to help, even those home owners who have been wronged by other coating companies
#2REBUTTAL Owner of company
Sat, April 12, 2008
Lifetyme Exteriors of Boston LLC has out lived many coatings companies in Boston as well as abroad. The company doing business as Lifetyme Exteriors of St. Louis was not an authorized dealer when this job was completed. However, we at Lifetyme Exteriors LLC, still endeavored to ship the materials you asked for free of charge even though we never heard your name before or receved a dime of revenue from the work performend on your home. We still stand ready willing and able to serve your needs. We are sorry you where wronged by a company that was related to us in NAME ONLY. Our number in Boston is 617-987-2011
