- Report: #1225939
Complaint Review: light in the box - Internet
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Author Not Confirmed
Why?
light in the box
Internet, USA
Web:
www.lightinthebox.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
light in the box lightinthebox.com Run the other way! china Internet
Literally spent hours trying to get an order together for this site that was offering extraordinary deals on clothing. When I tried to place the order for a sale that was going to expire in 19 hours, my perfectly good credit card was denied. Called my card comp, nothing wrong. Tried to place order again, okay, $268, but $28 for supposedly free shipping, ok, had a coupon for $22, which it took, so would eat $6, but misrepresentation all the same.
Got to payment page, my order total had increased to over $500, stating most items were no longer on sale it had expired. Went back into site, those items were still being offered at sale price. Tried to correct the order, would not let me. No phone, no fax, no contacts, only a general email, which I used with no response. So I canceled the entire order. Meanwhile, they have my credit card info, so called my card again to red flag light in the box.
This company is based in China, and all products are manufactured there, altho they represent themselves to be a "world wide company," which leads you to believe they offer products gathered from around the world, but only means they will ship globally. You cannot contact them, altho they have a "return center" in Washington State, no phone.
From the hundreds of complaints I have seen online at various consumer sites, I made a smart move. I even tried to order thru my ebates, whom I trust implicitly to only enroll trusted stores, and let them know about this. This appears to be a bait and switch company, and never, ever, push the process payment key without quadruple checking your order. And good luck ever getting it, you won't even get a confirmation email, and they process your card IMMEDIATELY!!!! Be alert, hopefully ebates will remove them and others will follow suit.
Lesson...never do business with an online company that does not offer a phone number (and test it first), a legit address, contact persons, fax number, etc. And if the prices sound too good to be true, well, you know the rest. Let's work to get this sham company with supposedly very inferior products shut down from the net.
