- Report: #627205
Complaint Review: lightinguniverse.com ATG Stores - Burlinton Internet
Reported By:
Jeff S -
Alpharetta, Georgia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
lightinguniverse.com ATG Stores
1820 S. Burlington Blvd Burlinton, 98233 Internet, United States of America
Phone:
(888) 500-9541
Web:
http://www.atgstores.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
lightinguniverse.com , ATG Stores Received my order and failed to provide the product after one month, Refuses to issue credit, refuses to return calls. Burlinton, Internet
We are a service K9 training company specializing in providing assistance dogs for kids with disabilities. We operate on a very tight budget. We started an obstacle course project that is sorely needed to train our dogs and part of the project was night time, outdoor lighting. We ordered lights from ATG, Lighting Universe to save money and get our product fast so we could start training our dogs.
I placed a lighting order with this company on July 2nd, 2010 and never received the products. There was reportedly a shipment made but we never received anything. We were advised after repeated calls that the order was returned to the manufacturer and we would be issued a credit when it arrived. The product was received back at the manufacturer on July 19, 2010, and no credit was ever issued.
Every attempt at reconciliation with ATG has failed and they simply say they will check on the status of my credit "tomorrow" and call me with the details. They never call or email. Whenever I call now to ask for a manager, I am told no manager is available and they will call me back. of course, I receive no calls.
The total credit due is $790.30 and it appears that I will never receive it.
Any help I might receive from your company would be greatly appreciated.
I placed a lighting order with this company on July 2nd, 2010 and never received the products. There was reportedly a shipment made but we never received anything. We were advised after repeated calls that the order was returned to the manufacturer and we would be issued a credit when it arrived. The product was received back at the manufacturer on July 19, 2010, and no credit was ever issued.
Every attempt at reconciliation with ATG has failed and they simply say they will check on the status of my credit "tomorrow" and call me with the details. They never call or email. Whenever I call now to ask for a manager, I am told no manager is available and they will call me back. of course, I receive no calls.
The total credit due is $790.30 and it appears that I will never receive it.
Any help I might receive from your company would be greatly appreciated.
1 Updates & Rebuttals
ATGStores
USAThanx you for your comment
#2UPDATE Employee
Thu, July 29, 2010
Hi Jeff,
I work for ATG Stores and just wanted to let you know that I read your report, have found your order information and forwarded it to customer service. We are grateful for your business and I will do the best I can to see that this is followed up with. If you have any questions you can reach me at [email protected]
Thank you again,
Carly
