- Report: #1491135
Complaint Review: Lightinthebox -
-
Author Not Confirmed
Why?
Lightinthebox
United States
Web:
https://www.lightinthebox.com/
Categories:
Business Rating:
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Lightinthebox Disregard of customer comes first
Where do i start? Ordered xmas presents on 3rd december 2019. I received my order. Found all clothing too small (ordered to all sizes as illustrated on web site)and raised a ticket immediately on the 12th December 2019.
They wanted proof via images and tape measure, which i provided. i asked them to organize returns. they offered 50% refund and not to return. i told them that all the clothing was useless to me and 50% would not cut it.
i therefore suggested that they send me an alternative item and to check against my measurements that i provided. to achieve this, they had to discount and increase by 50% to 64%. they agreed BUT only 32% refund and 32% store credit (of which i had to spend 200%)
they did not refund my postage on my original purchase. to top it off, they wanted me to pay the postage again. THE CLOTHING was SUPPOSED TO BE CHRISTMAS SHOPPING, WHICH WE HAD TO SPEND MORE TO MAKE SURE MY FAMILY DIDN'T DO WITHOUT.
2 MONTHS LATER, I'M STILL BEEN BATTERED WITH BY CUSTOMER SERVICES. I am registered as disabled and housebound. the web is my only way to contacting the outside world and this company is a joke!!!!
