1, Report:
#1524560
Posted Date:
Feb 16 2023
LIGHTINTHEBOX The sent shoes narrower than my feet and want me to spend $74 to send them back to China! Jiaxing
They did not note that thier shoes are extremely narrow. I ordered two pair and found my foot is woder than the OUTSIDE of the shoes. They want me to send them to China, even thought they were shipped from NY. The UPS cost is $74.00 to do that. They know no one will send these back ...
Entity
Categories: Mail Order Fraud
2, Report:
#1523250
Posted Date:
Dec 15 2022
Light in the Box Lightinthebox Lightinthebox.com products shipped were not of same quality as those shown in advertisements published Internet
Lightinthebox shows beautiful clothes and jewelry in their ads, such as evening dresses, etc. What they ship and sell is entirely different and made of fabric similar to that used in cheap T-shirts. Ordered and received a jeweled, silver unicorn pendant, which in their ads looks...
Entity
Categories: clothing
6, Report:
#1503861
Posted Date:
Jan 13 2021
Lightinthebox Light In The Box Sold Defectivly Designed Bathroom Plumbing Faucet
This company is a scam and their website should be shut down before they rip-off anyone else! I purchased a Bathroom Faucett from this company, which was to be received in 7-14 days. It took over a month. I never expected the purchase to be shipped directly from China.
Looke...
Entity
Categories: Plumbing
7, Report:
#1500712
Posted Date:
Oct 09 2020
lightinthebox Ham No response Noosaville Queensland
I purchased a hiseeu security camera through lightinthebox. I had difficulty logging in and now I am locked out. I contacted hiseeu for technical help and they refused because it was sold through lightinthebox. They told me to contact the seller. I have emailed the seller several ti...
Entity
Categories: Home Security System
8, Report:
#1495274
Posted Date:
May 15 2020
Lightinthebox.com They ignore my mails and act like they don't understand that I want a refund Bejing
They act like they are stupid and don't understand the problem. I've been trying to get a refund for months but they ignore what I'm writing and act as if I was unhappy by the delay and apologize for the delay, even though the product returned to them months ago. Obvious bogus compa...
Entity
Categories: Refund refusal, failure to process refund
9, Report:
#1491135
Posted Date:
Feb 01 2020
Lightinthebox Disregard of customer comes first
More like dark in the box
Where do i start?Ordered xmas presents on 3rd december 2019.I received my order. Found all clothing too small (ordered to all sizes as illustrated on web site)and raised a ticket immediately on the 12th December 2019.They wanted proof via images and tape me...
Entity
Categories: Online orders, Online Retailers, online site in Asia
10, Report:
#1489554
Posted Date:
Dec 26 2019
![](https://www.ripoffreports.com/report-images/45*34/docs/r1489554-dwmtnw-gycigkdkfz.png)
Premier WIGS AKA: LightInTheBox.com Sent the same product china china
I ordered and paid for two wigs from Premier Wigs via LightInTheBox.com.... this company is a rip-off
Do not buy from this website ... ordered a 150% and a 180% density wig, each wig sent was 130% AND the same exact WIG!!!! - - - - I spent closse to $400.00 for absolute MESS!!!...
Entity
Categories: WIGS, hair and wigs
11, Report:
#1484208
Posted Date:
Aug 29 2019
![](https://www.ripoffreports.com/report-images/45*34/docs/r1484208-3wwc7s-fderjeokk4.png)
Light in the box lightinthebox.com Refuse refund for undeliverable package Seattle Washington
I order shirts online from this company. I contacted this company 3 times. the last time i provide shipping information proving the package was not delivered. The still refused to give a refund. The customer service department have no clue to what they are doing. They keep asking me...
Entity
Categories: Online Retailers
12, Report:
#1473700
Posted Date:
Feb 17 2019
Lightinthebox.com I purchased 3 jackets from this company that did not fit and they sent the to me it was the wrong size. I tried to email them back for a refund, because they do not have any way to contact them by phone, they only wanted to refund half of my money and made it extemely hard to get that back.
The jackets claimed to be the size i requested but when i received them, they were too small, wrong size. Although i told them through email tha the sizes were too small, they still fefuse to give me a full refund. I would stay far away from this company as possible because on...
Entity
Categories: Retail Stores Internet
14, Report:
#1424215
Posted Date:
Jan 21 2018
LightInTheBox.com, MiniInTheBox.com, Refuse to refund items that were sent incorrectly by them... wrong sizes, wrong colors, bad quality defects. Seattle Washington
After over 10 back and forth emails through their web form, they keep stalling and stating wrong refund amounts,a different item each email and have requested photo proof of bad measeurements, state wrong information, etc. The supervisors are a seperate email form, but they are in c...
Entity
Categories: general sales of various stores, Online Retailers
15, Report:
#1422025
Posted Date:
Jan 09 2018
Lightinthebox Product not received - refuses to refund. Needed to Dispute with AMEX Internet
As many others have experienced with Lightinthebox, I never received my product and they kept saying I needed to wait longer. The tracking information is either false or incompetant. They use PayPal credit processing to shield themselves from customers. I try to av...
Entity
Categories: Electronics
16, Report:
#1419739
Posted Date:
Dec 29 2017
Lightinthebox They took my money and i never got the item i ordered. other Beijing
I ordered a wig on November 11th 2017. According to the company the item was shipped November 18th 2017. When I saw that it has been a month since my item was shipped. I submitted a customer complaint
Their response was Thank you for shopping with us. However, in case of bad weat...
Entity
Categories: Online Retailer
17, Report:
#1385710
Posted Date:
Jul 15 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1385710-6cvhp0-njvp4z4z8t.png)
LightInTheBox Cancelled Order Internet
I placed a order for a dress my daughter was suppose to wear in a wedding on July 1st. I didn't see a delivery date until after the order was placed. Once I received a confirmation on when the dress was actually going to be shipped on July 1st I cancelled it on June 23rd and t...
Entity
Categories: Clothing Stores
18, Report:
#1383100
Posted Date:
Jul 05 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1383100-wqlsho-lercscj6e4.png)
Lightinthebox Company is not accountable for delivery terms entered into with customer. Company continues to extend delivery to excessive and negligent dates. Also, the shipping tracker they provide is fake. It does not update, even after 40 days. They provide no proof that the product has shipped and continue to extend the delivery date every time I've queried. Extended delivery time up to 60 days with no proof of shipment. A shipping carrier is never named only a fake tracking # They refuse to refund! Its the worst customer service where they guilt you into thinking it's a reasonable amount of time. As if I've never ordered online! They also refuse to refund. What they are doing is criminal. I want my money back. I've looked into it on Twitter and many others feel the same way I do. Company should be looked into and be held accountable for this shipping fraud they are doing to ppl. Beijing China
Company is not held accountable for the delivery times they have entered into with customer. The tracking number they use is a fake. Tracking information does not update even after 40 days.
Each time I query about the delay, I am met with another extension to the delivery date. F...
Entity
Categories: Shipping & Handling
19, Report:
#1363452
Posted Date:
Mar 23 2017
Light in the box.com Rip off Light in Th Box China Internet
This company is dishonest and will not listen to customers. I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me:
My future wife purchased some wedding stuff on Feb 26th. I should have known right then and there this com...
Entity
Categories: Department & Outlet Stores
20, Report:
#1361296
Posted Date:
Mar 13 2017
Light in the box Lightinthebox.com China Internet
I was ripped off, ordered a 16 inch Brazilian human straight full lace wig for $200+ I received 12 inch Yaki curly wig No customer service number They gave me the run around with my shipping just to send me a $16.99 wig that I paid $200+ for. Customer Service is taking their ...
Entity
Categories: Attorney Generals
21, Report:
#1343946
Posted Date:
Dec 18 2016
Lightinthebox Clothing Sizing is way off China Internet
Fair warning. Do not order from Lightinthebox! I was not aware they are based out of China! I paid expedited shipping fees and it took two weeks for my dress to attive. The sizing of the dress was a Large. Omg. My husband could not get the back closure even close to secured an...
Entity
Categories: Questionable Activities
22, Report:
#1333838
Posted Date:
Oct 18 2016
Light in the Box Mother of the groom nightmare Internet
I ordered a formal dress from Lightinthebox website 3 weeks ago. They promise 5-7 business days for delivery. They immediately charged my credit card for the full amount then never sent any email or confirmation. Weeks later after checking the site for information. I was told 4 days...
Entity
Categories: Bait-and-Switch
23, Report:
#1320047
Posted Date:
Aug 01 2016
Lightinthebox LITB INC ordered Vessel sink faucets in March 2016. Received wrong faucets, tried contacting them, they have no address, no email address no phone number. RENO Nevada
Working with Pay pal, they could not find any info on them either. Finally after months of me being billed and repeated calls to PayPal they finally found an address where I could return this item. I did return them at my cost $40 on June 28, 2016 and I have not received a credit ye...
Entity
Categories: Bed & Bath
24, Report:
#1294387
Posted Date:
Mar 18 2016
lightinthebox ,lightinthebox.com US Address:808 Howell St #300Seattle, WA, 98101 US EIN: 46-4354332 China Address:Diantong Shidai Guangchang, Building #2 Suite D7 Jiuxianqiao Beilu, Chaoyang District, Beijing, China this company is infringing U.S. registered copyrights and trademark Seatle and China Internet
LightintheBox.comUS Address: 808 Howell St #300 Seattle, WA, 98101 US EIN: 46-4354332 China Address: Diantong Shidai Guangchang, Building #2 Suite D 7 Jiuxianqiao Beilu, Chaoyang District, Beijing, China The subject web site, Lightinthebox.com, is running a scam internet busine...
Entity
Categories: Beauty Products
25, Report:
#1287177
Posted Date:
Feb 12 2016
Surrisha Sonakjee LIGHTINTHEBOX SITE A RIPOFF CHINA Internet
I placed an online order for 4 dresses via the lightinthe box site and paid via paypal. I receeived the order about 2 weeks later to find the qulaity appaling. I would neva wear items that were so badly sewn. I contacted the customer service and after various emails was told to post...
Entity
Categories: Clothing Stores