Michael
Duvall,#2Author of original report
Wed, July 13, 2011
While I accept LightInthe Box apology it does not make up for the two and a half months process to install a faucet that should have taken 5 minutes. LightIntheBox got the picture shown three different times with a description of the part and still did not send the correct part. Finally, in exaspiration I repaired the part and made the faucet work. I will not be buying anything from LightIntheBox in the future.
LightInTheBox
United States of America#3UPDATE Employee
Tue, July 12, 2011
Dear Customer,
We are terribly sorry for the inconvenience you have experienced while shopping at LightInTheBox.com. We are working on improving our service and products, so we very much value your feedback.
We understand that at times, communication problems may arise and we would like to apologize for that. Please do post your full order number and we will further investigate your case.
Regards,
LightInTheBox.com
Michael
Duvall,#4Author of original report
Fri, May 27, 2011
LightIntheBox has sent me three replacement parts for the defective faucet over three months after I stopped payment on my credit card. None of the parts sent resemble the defective part I needed and they had a good picture of it. Obviously there is a language barrier and maybe some incompetence on LightIntheBox part. At least they did send something just not what I needed. Finally after three months and no patience I went to my home shop in the garage and brased and machined a new part for the faucet! Lucky I had the tools and skill to do that! I will never buy anything from LightIntheBox again!