- Report: #715303
Complaint Review: lightinthebox.com - Internet
Reported By:
John -
Plano, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
lightinthebox.com
Internet, United States of America
Phone:
Web:
lightinthebox.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
lightinthebox.com light in the box, lightinthebox Deceptive Business Practices Internet
I wanted to purchase an iPhone 3G backside case. The description did not indicate a color, but the pictures clearly showed white. The case that arrived was silver. Granted I should've been more careful, but the pictures should not have been so deceptive.
The case was also horribly cheap. Within a day, the color started peeling off of the case, and it cracked with some gentle pressure.
They sent a survey about their business. At the end of the survey, they offered a coupon code for $10 off my next purchase. I went to see if it worked, and it didn't.
I looked for a way to get in contact with the company, and the only way I found was the online chat. A representative kindly gave me a new working coupon code, but it is $10 off $100, not straight $10 off like the survey had offered.
The representative explained that they have very low prices and cannot afford to give anything better. I understand that they already have very low prices and that they also need to make money, but I cannot stand the deception.
Overall, they were deceptive in their practices, offering inaccurate product pictures and coupons with hidden (not just tiny) conditions.
The case was also horribly cheap. Within a day, the color started peeling off of the case, and it cracked with some gentle pressure.
They sent a survey about their business. At the end of the survey, they offered a coupon code for $10 off my next purchase. I went to see if it worked, and it didn't.
I looked for a way to get in contact with the company, and the only way I found was the online chat. A representative kindly gave me a new working coupon code, but it is $10 off $100, not straight $10 off like the survey had offered.
The representative explained that they have very low prices and cannot afford to give anything better. I understand that they already have very low prices and that they also need to make money, but I cannot stand the deception.
Overall, they were deceptive in their practices, offering inaccurate product pictures and coupons with hidden (not just tiny) conditions.
2 Updates & Rebuttals
kitty
New York,my friend also have the same enperience there
#2REBUTTAL Individual responds
Thu, May 23, 2013
i am sorry to hear that you have the bad shoppoing experience there. and my friend also have the same experience there. it is very important that to check the company before you order. last month i ordered a dress from anther website. dressale.com you can go there to have a look. as far as i am concerned, it is not bad
LightInTheBox
United States of AmericaSincere Apology from LightInTheBox
#3UPDATE Employee
Tue, July 12, 2011
Dear Customer,
We would like to apologize for the confusion and inconvenience you have experienced while shopping at LightInTheBox.com. We are continuously working on improving our products and service, so we very much value your feedback.
Indeed, some of the coupons we offer come with limitations. We have taken your suggestion and are currently editing the information offered so as to make the terms of the coupons more clear.
Regards,
LightInTheBox.com
