- Report: #1424215
Complaint Review: LightInTheBox.com - Seattle Washington
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Author Confirmed
Why?
LightInTheBox.com
808 Howell St #300 Seattle, 98101 Washington, United States
Web:
https://www.lightinthebox.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
LightInTheBox.com, MiniInTheBox.com, Refuse to refund items that were sent incorrectly by them... wrong sizes, wrong colors, bad quality defects. Seattle Washington
After over 10 back and forth emails through their web form, they keep stalling and stating wrong refund amounts,a different item each email and have requested photo proof of bad measeurements, state wrong information, etc. The supervisors are a seperate email form, but they are in cahoots with this deceptive practise, I believe that they try to wear a customer down so that they will give up eventually. I was talked into trying them out by a relative who, after I ordered, they had similar situation and had even paid extra for faster delivery, but their order still has not even showed up. I did not do my homework and check out this copmpany first as I trusted relative's judgement from a 2012 order that they put in that did not have the issues. Now I see all of the reports and BBB complaints that the company ignores and wonder how they are still in business! I have a very strong feeling that even if they DO agree to refund me and send me the RMA label, I will not get a refund.
