- Report: #7208
Complaint Review: LikomUSA (Futura Monitors) - City of Industry California
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LikomUSA (Futura Monitors)
1301 John Reed Court City of Industry, 91745 California, U.S.A.
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Likom USA Futura Monitor Fry's Electronics Rebate Scam *EDitor's Comment ..Fry's will help, just ask
I have been dealing with LikomUSA for 3 months now trying to get my $40 rebate for 17 inch monitor (Futura). Yet no rebate check.
Here's some of the emails:
LikomUSA Corporation
1301 John Reed Court
City of Industry, CA 91745
Is this the correct address to return a monitor? I have given up on my rebate check! As promised by you " Please allow no later than Wednesday 17th to receive your check. We apologize for the inconvenience" (This is my sixth time to inquire about my rebate) Yet again no check. I have no desire to use your companies product when it operates in such a manner. See below for my time wasted emails to receive my petty $40 rebate. Monitor WILL be there by Wed 24th. I have learned my lesson to now purchase a monitor from a reputable name brand company!
----- Original Message -----
From: Lydia
To: 'Scott McGee'
Sent: Friday, October 12, 2001 1:20 PM
Subject: RE: REBATE???
Mr. McGee,
My apologies, that you have not received your check. A check has been re-issued and will be cut today. I will make it my priority that you receive your check this time. All your information is in the system. Please allow no later than Wednesday 17th to receive your check. We apologize for the inconvenience.
-----Original Message-----
From: Scott McGee
Sent: Thursday, October 11, 2001 5:08 PM
To: [email protected]
Subject: REBATE???
NO, I HAVE NOT FORGOTTEN, UNFORTUNATELY. ON: Mon, 17 Sep 2001 09:30:12, YOU TOLD ME I WOULD RECEIVE MY REBATE IN 7-10 BUSINESS DAYS. IT HAS BEEN 24 DAYS. OBVIOUSLY THE BETTER BUSINESS BUREAU IS CORRECT ABOUT LIKOMUSA. I WILL NEVER RECEIVE MY REBATE AND THIS IS A SCAM. IT'S PATHETIC THERE IS A WEB SITE DEDICATED TO YOUR REBATE SCAM (SEE THE PREVIOUS EMAILS BELOW FOR A LINK AND TO TRACK OUR EMAIL HISTORY...) THIS IS MY 5TH EMAIL REGARDING THIS. I AM NO LONGER INTERESTED IN MY $40 REBATE AND NOW JUST WANT THE ADDRESS TO WHERE I CAN SEND THIS GOD AWFUL MONITOR! LIKOMUSA IS A JOKE!
SCOTT MCGEE
--- Lydia wrote:
From: Lydia
To: 'Scott McGee'
Subject: RE: Rebate Check??
Date: Mon, 17 Sep 2001 09:30:12 -0700
Mr. McGee,
We are truly sorry. To further delay your rebate, I will have your information processed based on the e-mails you have sent me. There is no need to return a monitor that you are satisfied with. Please allow 7-10 business days for the $40 rebate to arrive. Again we apologize for the inconvenience this may have caused you.
-----Original Message-----
From: Scott McGee
Sent: Saturday, September 15, 2001 11:31 AM
To: Lydia
Subject: Re: Rebate Check??
Lydia,
Please send me the address where I can return my monitor for a full refund. I have sent the information to Likomusa/Futura twice regarding my rebate info ($40 rebate for 17 inch Futura LD7 Model Number: D7035GD Serial Number: 15MLC0007445) The second time I sent my copies, therefore I no longer have anything else to send yet again. I have visited several web pages that state the rebate program is a scam, even the Better Business Bureau of Southland CA has stated this. Here is one of the web pages for your own viewing. http://www.futurequesttech.com/futura_monitors.htm http://www.futurequesttech.com/futura_monitors.htm> While I have enjoyed the Futura monitor, I do not want to do business with a company that operates in such a manner. I obviously should have sent the rebate info via certified mail. If you happen to run across my rebate info please send the rebate info to the following, or send me the address so that I may return my monitor. Also I did register my computer at the likomusa web site.
Thank you
----- Original Message -----
From: Lydia
To: 'Scott McGee'
Sent: Friday, September 14, 2001 6:52 PM
Subject: RE: Rebate Check??
Mr. McGee,
There is no status under this name. If you have obtained copies of the information submitted please fax to (626)912-0033 attn: Lydia
If you need further assistance please call me toll free at (877)843-9628 ext. 141
-----Original Message-----
From: Scott McGee
Sent: Thursday, September 13, 2001 1:48 PM
To: [email protected]
Subject: Rebate Check??
I would like to be informed as to when I will receive my rebate check? $40 rebate for 17 inch Futura LD7 Model Number: D7035GD Serial Number: 15MLC0007445. Or tell me where to send my monitor for a full refund.
Scott McGee
Here's some of the emails:
LikomUSA Corporation
1301 John Reed Court
City of Industry, CA 91745
Is this the correct address to return a monitor? I have given up on my rebate check! As promised by you " Please allow no later than Wednesday 17th to receive your check. We apologize for the inconvenience" (This is my sixth time to inquire about my rebate) Yet again no check. I have no desire to use your companies product when it operates in such a manner. See below for my time wasted emails to receive my petty $40 rebate. Monitor WILL be there by Wed 24th. I have learned my lesson to now purchase a monitor from a reputable name brand company!
----- Original Message -----
From: Lydia
To: 'Scott McGee'
Sent: Friday, October 12, 2001 1:20 PM
Subject: RE: REBATE???
Mr. McGee,
My apologies, that you have not received your check. A check has been re-issued and will be cut today. I will make it my priority that you receive your check this time. All your information is in the system. Please allow no later than Wednesday 17th to receive your check. We apologize for the inconvenience.
-----Original Message-----
From: Scott McGee
Sent: Thursday, October 11, 2001 5:08 PM
To: [email protected]
Subject: REBATE???
NO, I HAVE NOT FORGOTTEN, UNFORTUNATELY. ON: Mon, 17 Sep 2001 09:30:12, YOU TOLD ME I WOULD RECEIVE MY REBATE IN 7-10 BUSINESS DAYS. IT HAS BEEN 24 DAYS. OBVIOUSLY THE BETTER BUSINESS BUREAU IS CORRECT ABOUT LIKOMUSA. I WILL NEVER RECEIVE MY REBATE AND THIS IS A SCAM. IT'S PATHETIC THERE IS A WEB SITE DEDICATED TO YOUR REBATE SCAM (SEE THE PREVIOUS EMAILS BELOW FOR A LINK AND TO TRACK OUR EMAIL HISTORY...) THIS IS MY 5TH EMAIL REGARDING THIS. I AM NO LONGER INTERESTED IN MY $40 REBATE AND NOW JUST WANT THE ADDRESS TO WHERE I CAN SEND THIS GOD AWFUL MONITOR! LIKOMUSA IS A JOKE!
SCOTT MCGEE
--- Lydia
From: Lydia
To: 'Scott McGee'
Subject: RE: Rebate Check??
Date: Mon, 17 Sep 2001 09:30:12 -0700
Mr. McGee,
We are truly sorry. To further delay your rebate, I will have your information processed based on the e-mails you have sent me. There is no need to return a monitor that you are satisfied with. Please allow 7-10 business days for the $40 rebate to arrive. Again we apologize for the inconvenience this may have caused you.
-----Original Message-----
From: Scott McGee
Sent: Saturday, September 15, 2001 11:31 AM
To: Lydia
Subject: Re: Rebate Check??
Lydia,
Please send me the address where I can return my monitor for a full refund. I have sent the information to Likomusa/Futura twice regarding my rebate info ($40 rebate for 17 inch Futura LD7 Model Number: D7035GD Serial Number: 15MLC0007445) The second time I sent my copies, therefore I no longer have anything else to send yet again. I have visited several web pages that state the rebate program is a scam, even the Better Business Bureau of Southland CA has stated this. Here is one of the web pages for your own viewing. http://www.futurequesttech.com/futura_monitors.htm http://www.futurequesttech.com/futura_monitors.htm> While I have enjoyed the Futura monitor, I do not want to do business with a company that operates in such a manner. I obviously should have sent the rebate info via certified mail. If you happen to run across my rebate info please send the rebate info to the following, or send me the address so that I may return my monitor. Also I did register my computer at the likomusa web site.
Thank you
----- Original Message -----
From: Lydia
To: 'Scott McGee'
Sent: Friday, September 14, 2001 6:52 PM
Subject: RE: Rebate Check??
Mr. McGee,
There is no status under this name. If you have obtained copies of the information submitted please fax to (626)912-0033 attn: Lydia
If you need further assistance please call me toll free at (877)843-9628 ext. 141
-----Original Message-----
From: Scott McGee
Sent: Thursday, September 13, 2001 1:48 PM
To: [email protected]
Subject: Rebate Check??
I would like to be informed as to when I will receive my rebate check? $40 rebate for 17 inch Futura LD7 Model Number: D7035GD Serial Number: 15MLC0007445. Or tell me where to send my monitor for a full refund.
Scott McGee
2 Updates & Rebuttals
THEY SENT MY REBATE!!!!!
#20
Mon, October 22, 2001
After 5 emails, LikomUSA sent my rebate check. It's pathetic a company operates in this manner. I had to file a report with the BBB www.bbbsouthlad.org. I higly recommend you do the same. Sometimes it's best just to buy from a good name company even if it cost a little more...
EDitor's Comment to this Rip-off Report ..Futura 17" Monitor Rebate Rip-off no fault of Fry's
#30
Thu, October 18, 2001
As EDitor and creator of Rip-off Report.com, I am not only very quick to defend a complaint when something is wrong, but also most definitely ready to state something positive when a company is good and try's hard to please the consumer.
I have heard about issues with Fry's Electronics in the past, but am now convinced that they will take care of any problem immediately as they always have. Rip-off Report staff will get this resolved for you if not.
Fry's has nothing to do with this Futura Monitor Rebate problem. I do know for a fact that Fry's Electronics specifically has staff at each stores that does nothing else but deal with issues like these; where consumers do not receive their rebates. For example: I know Fry's Electronics has refunded rebates to a consumer after the consumer waited 6 months after the expiration date deadline to send in the rebate. Clearly this was not the responsibility of Fry's in this example.
I feel confident that anyone having a problem with rebates should go to Fry's customer relations department and bring your receipts. Fry's customer service staff will make the long distance call for you, in your presence, to the companies involved, and will get it straightened out for you, while you wait. Futura's toll-free number is always busy.
After personal experiences at Best Buy, Circuit City (the most horrendous company), CompUSA, Office Max, Office Depot and several others, I have to say Fry's Electronics has the best price, more staff to help the consumer and responds beyond the call of duty.
Most of the Fry's stores are in Texas, Arizona and California, they appear to be a small-scale enterprise, with a high volume. They also seem to have more than adequate staff in this day of cutbacks, and try to give the consumer more for their dollar and while staying profitable at the same time.
Click here. This is a link to other Rip-off Reports on Fry's, or I should say Futura, (which properly identifies the culprit).
I have to say, I cannot remember when I last had something good to say about a big company. Anyone having problems with Fry's should file a Rip-off Report and then e-mail us with your Rip-off Report web address.
Again, we have an understanding with Fry's. Take your receipts to Fry's customer service. They will take care of it. If not, e-mail Rip-off Report at once!
Be sure to photo copy everything you send to any company you are requesting a rebate from. Be sure to include the bar code off the box and photo copy that too.
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