Complaint Review: Limo Anywhere - Nationwide

Purchased the LimoAnywhere product on 3/20/15. Initially I was excited about the product but everything went downhill from there. 

1. Contacted my sales person for support on 4/09/2015 for support. Here is what aI received. (Excuse, after excuses, after excuse.) Today is July 23, 2015. I would not recommend these services to anyone. Get idea, lousy follow-through. And there are lots more emails of frustration.

___________________________________________________________________________

 From: Kellie Ladnyk (LA) [mailto:[email protected]] 

Sent: Tuesday, April 14, 2015 8:56 AM

To: Allen Baytes <[email protected]>

Subject: RE: Templates

Sorry Allen I was unavailable yesterday we found out last night that developer was out on vacation the site should be uploaded within in the hour our web guy on site is uploading them all this morning since we were not aware that the normal person was out from the other office.

Thank you, 

Kellie L |  Sales Consultant

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____________________________________________________________________________

From: Allen Baytes [mailto: (((redacted))).com] 

Sent: Monday, April 13, 2015 9:31 PM

To: Michael Babb (LA)

Cc: Kellie Ladnyk (LA)

Subject: RE: Templates 

Kellie:

This is my 3^rd email in regards to this situation. Have not heard anything from anyone. I just retained a social media person but can’t do anything until we update the pages.

____________________________________________________________________________

 From: Allen Baytes [ (((redacted))).com] 

Sent: Monday, April 13, 2015 1:39 PM

To: 'Michael Babb (LA)'

Cc: 'Kellie Ladnyk (LA)'

Subject: RE: Templates

 Kellie:

We still have not back from you. Please advise.

____________________________________________________________________________

 From: Allen Baytes  (((redacted))).com

Sent: Saturday, April 11, 2015 9:35 PM

To: 'Michael Babb (LA)'

Cc: 'Kellie Ladnyk (LA)'

Subject: RE: Templates

Kellie:

You said this would be done on Friday. Well today is Saturday and it still has not been done. I do not have a lot of time to play with this and when people are not committed to their commitments it costs me a ton of time. So you said, if it was not done to contact you, well I am contacting you.

https://book.mylimobiz.com/v3/myhouston/Account/Create

“There are reasons or results and the REASONS DON’T COUNT!

____________________________________________________________________________

From: Allen Baytes  (((redacted))).com 

Sent: Thursday, April 09, 2015 11:02 AM

To: 'Michael Babb (LA)'

Cc: 'Kellie Ladnyk (LA)'

Subject: RE: Templates

Importance: High

Dear Michael:

-          On 3/20/2015 we purchased the Limo Anywhere back office.

-          On 3/31/2015 we paid $700 and change for Limo Anywhere PHP website.

-          On 4/8/2015 we received notification that our website was ready.

-          Last evening 4/8/2015 we began branding /customizing the website to our needs.

-          This morning I found out it will take 12- 15 days to personalize the customer’s profile page https://book.mylimobiz.com/v3/myhouston/Account/Create with our header.

-          This page too! https://book.mylimobiz.com/v3/myhouston

Here is my question.

-          If this is a “template” and we know these pages need to be personalized, why not brand the page during the website building process instead of having the customer wait an additional 12 – 15 business days for this correction. In otherwords, I cannot begin the process of marketing or website because I am unable to make this simple change and have to wait 12 – 15 business days before anyone can make this simple update on my account?

Not good business. As a former web developer working with HTML, cgi  and ASP, this is such a simple fix. I like the concept of what you are doing  and believe you have a great product and it would certainly help us in promoting our business and reaching our business goals. However,  having to wait 12 – 15 days for something which obviously should have been part of the construction design leaves a very, very poor taste in my mouth.

Not a real happy camper right now! ! !

 __________________________________________________________________________

 From: Michael Babb (LA) [mailto:[email protected]] 

Sent: Wednesday, April 08, 2015 10:36 AM

To: (((redacted))).com

Subject: Templates

Hello,

        Here are the templates that I mentioned during our walkthrough. All you have to do is fill them out and then you can send them to [email protected] and we’ll be sure to get those uploaded for you.

Thanks.

Michael Babb | Customer Success Manager

www.limoanywhere.com

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