GH
Newbury Park,#2Author of original report
Mon, February 03, 2014
In the interest of clarity, I want to again state that the Ketan labeler was purchased through Busch Machinery. We directly paid Busch Machinery, but Ketan Automated is the entity that manufactured and supplied the labeler, tested it with our products, shipped it to us, and consistently failed to support us.
GH
Newbury Park,#3Author of original report
Tue, July 10, 2012
I received a call from Teresa, the owner of Liquid Packaging Solutions a few hours after posting this report and sending her a link. She apologized and said that they had some very large projects which had been taking all of their time, and their various suppliers were giving unusually long lead times.
She agreed to send me a check for the full amount of our down payment, $27,592.00. She also told me that the machine was 3/4 done, that they would continue to work on it and finish it, and that once it was finished, we could come inspect it and purchase it if we like it or decline if it didn't meet our expectations. I think that is a very reasonable offer, and I was pleased to accept it.
The check arrived yesterday, and I deposited it. Assuming it clears, I am happy with the response I received after writing this report, although I wish I hadn't had to write it at all. I will update this further as events warrant.